[Remote] Senior Project Manager, Client Services

Note: The job is a remote job and is open to candidates in USA. Lighthouse is a client services and legal technology company that provides eDiscovery support and consulting. The Senior Project Manager manages client budgets, projects, communications, workflows, and eDiscovery solutions while advising clients on best practices and leveraging Lighthouse technologies to improve cost, delivery speed, and satisfaction.

Responsibilities

• Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards
• Train and develop team members on workflows and eDiscovery best practices
• Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production
• Communicate expectations for scope and deadlines to internal and external stakeholders

Skills

• Bachelor's degree (Masters or JD a plus) or equivalent experience
• 6+ years of work experience with at least four years of e-Discovery project management experience
• 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider
• Relativity experience required
• Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product
• Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource, and ability to work both independently and in a team environment
• Strong communication skills to effectively transmit information via written (email and forms based formats ) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders
• Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients' total spend and to gain clients' trust as a consultant
• Flexibility and adaptability to handle a changing and growing workload
• Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form

Benefits

• This role will be eligible to participate in an annual bonus or incentive program.
• Medical, dental, vision, and a 401k with company match
• Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• A generous Flexible PTO program and paid volunteer days
• Voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance

Company Overview

Company H1B Sponsorship