[Remote] Senior Project Manager for Managed Service Onboarding Team

Note: The job is a remote job and is open to candidates in USA. Concentrix is seeking a Senior Project Manager to lead EMS transformation, automation, client onboarding, and operational improvement projects. The role manages cross-functional initiatives, drives project execution and risk mitigation, and ensures successful delivery of business objectives.

Responsibilities

• Lead multiple complex EMS projects and strategic initiatives from inception through implementation and post-launch stabilization
• Develop and manage integrated project plans including scope, milestones, dependencies, risks, resources, and timelines
• Establish project governance frameworks, communication plans, escalation processes, and leadership reporting
• Coordinate cross-functional teams across Operations, Technology, Automation, Finance, Banking, Compliance, Product, and Client Services
• Ensure project deliverables are completed on time, within scope, and aligned with business objectives
• Create clear and visually engaging project roadmaps, dashboards, and executive presentations using tools such as Jira, Smartsheet, PowerPoint, and Excel
• Manage initiatives supporting the EMS automation and digital transformation roadmap
• Coordinate requirements gathering, solution design, development, testing, user acceptance testing (UAT), deployment, and stabilization activities
• Partner with business and technical stakeholders to streamline workflows and identify automation opportunities
• Oversee automation projects related to:
• Client onboarding
• Account setup and maintenance
• Master data validation
• Invoice processing
• Payment operations
• Reporting and analytics
• Exception management
• Support Intelligent Document Processing (IDP), workflow automation, and AI-driven process improvement initiatives
• Lead enterprise client implementations and expansion initiatives across the EMS portfolio
• Develop comprehensive implementation plans covering:
• Requirements gathering
• Data migration
• System integration
• Testing
• Training
• Operational readiness
• Go-live activities
• Coordinate internal and client-facing dependencies to ensure successful onboarding and timely revenue realization
• Conduct readiness assessments and lead stabilization efforts following deployment
• Drive projects impacting invoice management, data extraction, payment processing, quality assurance, reporting, and back-office operations
• Collaborate with operational leaders to align project plans with real-world business processes and service delivery requirements
• Support process documentation, SOP development, controls, training programs, and change management initiatives
• Identify and implement opportunities to improve scalability, efficiency, productivity, service quality, and profitability
• Manage initiatives involving banking transitions, payment operations, financial integrations, and related process changes
• Coordinate activities among banking partners, compliance teams, technology organizations, finance groups, client stakeholders, and EMS operations
• Develop and execute transition plans including testing, cutover strategies, approvals, risk mitigation, and post-go-live support
• Ensure operational, financial, regulatory, and client risks are proactively identified and managed
• Maintain comprehensive risk, issue, action, decision, and dependency logs
• Proactively identify project risks and implement mitigation strategies
• Escalate critical issues with clear business impact assessments and recommended solutions
• Manage dependencies across business teams, technology groups, vendors, and client organizations
• Monitor risks related to data quality, resource availability, development timelines, testing schedules, and subject matter expert engagement
• Prepare executive-level status reports and presentations highlighting:
• Program health
• Milestone progress
• Key accomplishments
• Risks and issues
• Decisions required
• Resource needs
• Provide a consolidated portfolio view across multiple EMS programs and initiatives
• Facilitate governance meetings, steering committees, and leadership reviews
• Develop dashboards and performance reporting that support informed decision-making
• Ensure project documentation and approvals are maintained in a structured and auditable manner
• Influence and coordinate cross-functional teams in a matrixed environment
• Partner with leadership to identify and resolve resource constraints
• Define clear ownership, responsibilities, and accountability across workstreams
• Build strong relationships with business leaders, technology teams, clients, vendors, and external partners
• Mentor project managers, analysts, and coordinators supporting EMS initiatives

Skills

• Bachelor's degree in business, Project Management, Technology, Finance, Operations, or a related discipline
• 8+ years of progressive Program or Project Management experience
• Proven success leading large-scale, cross-functional business and technology initiatives
• Experience delivering transformation, automation, operations, managed services, financial services, or process improvement programs
• Strong expertise in project planning, milestone management, risk management, dependency tracking, and resource coordination
• Experience communicating effectively with senior leaders and executive stakeholders
• Advanced analytical, operational, financial, and problem-solving skills
• Ability to simplify complex technical and operational concepts into clear business communication
• Advanced proficiency with Microsoft PowerPoint and Excel
• Experience using Jira, Smartsheet, Microsoft Project, or similar project management platforms
• Excellent written, verbal, and presentation skills
• Only applicants who are legally authorized to work in the United States will be considered for this position
• PMP, PgMP, Agile, Scrum, or related project management certification
• Experience within utility management, accounts payable, invoice processing, banking, payment operations, fintech, or managed services environments
• Experience managing enterprise client implementations and operational transformations
• Knowledge of automation technologies, workflow solutions, AI platforms, and Intelligent Document Processing (IDP)
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies
• Experience leading globally distributed and cross-functional teams

Benefits

• Incentives that align with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.
• Work-at-home / remote work.

Company Overview