[Remote] Manager, AI & Workflow Operations - Licensed (RN, NP, PA, or MD, RPh, PharmD)

Note: The job is a remote job and is open to candidates in USA. Devoted Medical Services is building and operating a home-based and telehealth medical group in Yavapai County. The Manager oversees practice operations, builds clinical and administrative infrastructure, manages staff and workflows, and supports performance improvement and expansion.

Responsibilities

• Work closely with clinical leadership to build the clinical infrastructure for Devoted Medical in Yavapai County
• Ensure that operations run smoothly and efficiently
• Help hire, train, on-board, and manage our Yavapai DMG staff
• Implement the back-office infrastructure for DMG (including electronic health record, fax line, and visit scheduling systems)
• Procure all necessary clinical and non-clinical resources, and design and implement daily workflows, logistics, and operating procedures for DMG
• Contact prospective patients to introduce them to DMG services
• Schedule clinical visits efficiently in order to minimize the amount of time that clinicians spend driving between visits
• Track several measures of clinical, financial, and operational performance, and work to continuously improve performance
• Find ways to improve member satisfaction with our services
• Communicate frequently with team members and leadership
• As needed, assist clinical leadership in planning for scaling to other markets

Skills

• You're an entrepreneurial self-starter able to help build and run a new home based care / virtual telehealth business from scratch
• Confidence in knowing what you know and being able to ask for help when you don't
• You have a passion for making healthcare better, solving complex problems, and supporting the delivery of healthcare that we would want for our own family members
• You are very familiar with different health care payment models
• You understand how to measure and evaluate clinical, financial, and operational performance over time
• You excel at solving complex problems but you're also very happy to make a “to do” list, roll up your sleeves, and get these tasks done
• You enjoy thinking about how to build the right team to deliver a world-class service, and how to help this team operate as efficiently and effectively as possible
• You welcome learning and using new technologies that are being developed in parallel
• Ability to work in a startup, fast paced environment
• 2+ years of experience building or operating a medical group
• Skills to manage schedules, logistics, purchasing … all the day-to-day details of running a business
• Experience managing both clinical and non-clinical colleagues
• Experience managing a profit & loss statement and building financial models
• Experience scaling an organization
• Management experience related to healthcare operations, or a MBA or equivalent experience
• We are especially interested in candidates with experience running a home-based practice or risk-bearing primary care practice
• An understanding of managed care
• How to appropriately assess for Stars/HEDIS measures and identify clinical care gaps
• Extra interest in bilingual Spanish speakers or strong cultural competencies across a range of cultures

Benefits

• For full-time employees only: employer-sponsored health, dental, and vision plan with low or no premium
• For full-time employees only: generous paid time off
• For full-time employees only: $100 monthly mobile or internet stipend
• For full-time employees only: stock options for all employees
• For full-time employees only: bonus eligibility for all roles excluding Director and above
• For full-time employees only: commission eligibility for Sales roles
• For full-time employees only: parental leave program
• For full-time employees only: 401K program

Company Overview