Remote Position
[Remote] Senior Representative, Customer Service Operations
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Cardinal Health seeks a Senior Representative, Customer Service Operations to manage customer accounts and provide outstanding customer service and sales support. The role handles order fulfillment, customer issues, backorders, complaints, and post-sales resolutions while collaborating with internal teams to improve operational performance and customer relationships.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
- Collects and reviews customer feedback, complaints, recalls and product returns
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service
- Communicates with customers regarding their needs, questions, and concerns
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues
- Redirects customers to applicable in-house resources as necessary
- Supports general post-sales issues resolutions as necessary
Skills
- Ability to provide strong customer service while multi-tasking between phone calls and e-mail support
- 3-6 years of customer service experience
- High School Diploma, GED or equivalent work experience
- Experience within healthcare customer service
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
- Country-wide remote work
Company Overview
Company H1B Sponsorship