[Remote] Senior Service Systems, Infrastructure and Analytics Manager

Note: The job is a remote job and is open to candidates in USA. Repligen Corporation is a bioprocessing technology and solutions company that supports the production of biologic drugs. The Senior Service Systems, Infrastructure & Analytics Manager will lead global service systems, data infrastructure, integrations, and analytics, partnering across business functions to build scalable solutions and improve operational performance and customer success.

Responsibilities

• Partner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices
• Translate business needs and user experiences into clear system requirements and scalable technical solutions that support the long-term growth of the service business
• Lead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale
• Design, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems
• Develop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems
• Build, maintain, and continuously improve dashboards, reports, and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance
• Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver meaningful operational and strategic insights
• Create and manage data flows, queries, automations, and reporting structures that transform data from multiple sources into actionable business intelligence
• Act as a trusted partner to Service, IT, Commercial Operations, Finance, Quality, and Field Service teams, building strong relationships and aligning stakeholders around shared business objectives
• Provide technical guidance and business context to IT and development teams, helping prioritize enhancements, solve complex challenges, and identify opportunities for innovation
• Promote consistency and operational excellence by driving adoption of global processes, systems, and reporting methodologies across the organization
• Develop training materials, user documentation, and support programs that empower users and enable successful adoption of systems and tools
• Evaluate emerging technologies and analytics capabilities, proactively identifying opportunities to improve efficiency, scalability, visibility, and the overall customer experience
• Take ownership of strategic initiatives from concept through implementation, driving measurable outcomes through collaboration, influence, and continuous improvement
• Help shape the future of the Service Systems, Infrastructure & Analytics function by contributing to team development, process maturity, and long-term organizational success

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field
• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines
• Experience supporting field service, technical service, customer support, or equipment-based service organizations
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems
• Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation
• Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making
• Strong understanding of data architecture, master data management, data governance, and data quality best practices
• Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes
• Proven success leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations
• Strong analytical, problem-solving, communication, and collaboration skills, with a customer-focused mindset and a commitment to continuous improvement

Benefits

• Employees are eligible to participate in one of our variable cash programs (bonus or commission)
• Eligible roles may receive equity as part of the compensation package
• Paid time off
• Health, dental, and vision benefits
• Retirement benefits
• Flexible spending accounts

Company Overview

Company H1B Sponsorship