[Remote] Senior Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Crossfuze is hiring a Senior Solutions Consultant for its pre-sales team. The role demonstrates the value of ServiceNow solutions, scopes customer initiatives, and collaborates with sales and delivery teams to recommend solutions that can be successfully delivered.

Responsibilities

• ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
• Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
• Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers
• Responsible for addressing customer business issues and translating to value through ServiceNow solutions
• Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
• Work closely with the sales team to determine that our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc
• Prepare estimates for RFP responses
• Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
• Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
• Create and update estimating details on Crossfuze offerings
• At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants

Skills

• 5+ year of sales or pre-sales experience
• 7+ years of functional and technical knowledge of ServiceNow configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
• ServiceNow Certified System Administrator & 1-additional platform certification
• ITIL v3 or v4 certification

Benefits

• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• A premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice

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