[Remote] Senior Solutions Engineer – MSP & AI Automation

Note: The job is a remote job and is open to candidates in USA. FitNetworks, LLC is hiring a senior hands-on MSP engineer to deliver technical projects and escalations while working directly with customers. The role also designs and implements practical AI and automation solutions and contributes to customer communication, project ownership, and team mentorship.

Responsibilities

• Own and execute senior-level MSP projects and escalations across Microsoft 365, identity, endpoint management, networking, firewalls, servers, virtualization, security, backup, and related infrastructure
• Lead technical discovery, project, and solution conversations directly with customers and translate technical concepts into clear business language
• Investigate customer requirements, develop recommendations, collaborate internally on the approach, and bring forward solutions that are substantially ready for approval and execution
• Design and implement practical AI and automation solutions using tools such as Microsoft Copilot, Copilot Studio, ChatGPT/OpenAI technologies, Power Automate, agents, APIs, scripting, and related platforms
• Identify business processes where AI or automation can create meaningful value—and recognize when a simpler deterministic solution is better
• Manage technical dependencies, risks, scope, customer expectations, documentation, and project follow-through
• Troubleshoot complex issues systematically and involve teammates appropriately without surrendering ownership
• Mentor less-experienced technicians by teaching reasoning and helping them become more independent
• Contribute to a collaborative technical culture built around confidence without ego, urgency without recklessness, and direct but respectful communication

Skills

• Approximately 5–7+ years of strong hands-on MSP experience supporting multiple client environments
• Exceptional candidates with somewhat less experience may still be considered
• Broad senior-level experience across Microsoft 365 / Entra / Intune / Defender, networking, firewalls, Windows Server / Active Directory, and security
• Working knowledge of virtualization, backup/disaster recovery, and scripting/automation
• Experience independently leading customer-facing technical conversations and project meetings
• Proven project implementation experience—not just escalation support or advisory work
• Practical AI/automation implementation experience in a real business environment
• Daily use of ChatGPT or Copilot alone does not meet this requirement
• Ability to move quickly, make sound decisions with incomplete information, avoid unnecessary overengineering, communicate blockers early, and finish work
• Ability to disagree professionally with other strong technical people, receive feedback, ask for help appropriately, and support the final team decision
• Excellent written and verbal communication with the judgment to know how much detail a customer or teammate actually needs
• At minimum, we are looking for an AI/automation implementer: someone who has built useful workflows, agents, integrations, or AI-assisted business processes used by others
• Advanced experience with APIs, Azure OpenAI or other hosted LLM APIs, RAG/retrieval, Python, vector search, private/local LLMs, or custom applications is highly valued
• But does not replace strong MSP breadth, customer skills, or teamwork
• Valid driver's license and ability to meet job-related driving/travel requirements
• Advanced experience with APIs, Azure OpenAI or other hosted LLM APIs, RAG/retrieval, Python, vector search, private/local LLMs, or custom applications is highly valued

Benefits

• Fully remote U.S.-based position
• Flexible PTO
• Meaningful schedule flexibility
• Technical autonomy
• Direct customer impact
• Opportunity to help shape an emerging AI/automation consulting capability

Company Overview