Seasoned Remote Customer Support Specialist – Client Relations & Project Coordination – Part‑Time – Drive Client Satisfaction & Project Success at brighthush – Leading Construction Technology Innovator

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building structures; we’re shaping the future of the built environment. Leveraging cutting‑edge technology and a deep reservoir of industry expertise, we deliver projects that stand the test of time—from soaring commercial towers to sustainable residential communities and critical infrastructure. Our guiding principle, “Developing Tomorrow,” reflects our relentless pursuit of innovation, disciplined execution, and a culture that values every team member’s contribution.

Why brighthush is the Ideal Launchpad for Your Career

Whether you’re a seasoned professional or just starting out, brighthush offers a collaborative environment where ideas are heard, growth is nurtured, and your work has a tangible impact. We empower our people with mentorship, continuous learning, and clear pathways to advancement. If you thrive in a setting that blends creativity with precision, brighthush is the place to elevate your career.

About the Construction Technology Landscape

The construction industry is undergoing a seismic shift. Digital twins, AI‑driven project analytics, and modular fabrication are redefining how we design, build, and maintain infrastructure. At brighthush, we are at the forefront of this transformation, integrating advanced software platforms with on‑site execution to deliver faster, safer, and more sustainable projects. As a Remote Customer Support Specialist, you will be part of a team that translates these innovations into real‑world value for our clients.

Role Overview

As a Remote Customer Support Specialist, you will be the primary liaison between our clients, project stakeholders, and internal teams. Based from your home office in Toronto, you’ll work a 20‑hour per week schedule, managing all client inquiries, coordinating communications, and ensuring every interaction reflects our high standards of quality and care. Your role is pivotal in maintaining client satisfaction, streamlining support workflows, and contributing to the overall success of our projects.

Key Responsibilities

• First‑Line Client Engagement: Serve as the initial point of contact for all client and stakeholder inquiries, delivering timely, accurate, and courteous responses via phone, email, and chat.
• Communication Coordination: Facilitate clear, concise communication between clients, project managers, and field teams, documenting all interactions in our ticketing system.
• Ticket Management: Prioritize, assign, and track support tickets, ensuring timely resolution and maintaining a high level of customer satisfaction.
• Project Insight: Collaborate closely with the construction management team to resolve client questions, address concerns, and provide updates on project milestones.
• Knowledge Base Maintenance: Build and maintain a comprehensive knowledge base of project details, policies, and procedures to enable quick and effective support.
• Process Improvement: Identify recurring issues or opportunities for process improvement and propose actionable solutions that enhance the client experience.
• Team Collaboration: Participate in regular team meetings, share insights, and contribute to continuous improvement initiatives.
• Data Accuracy: Ensure all client data and project information are accurately entered and updated in our CRM and project management tools.
• Compliance & Confidentiality: Adhere to all company policies, industry regulations, and confidentiality agreements when handling client information.

Essential Qualifications

• Proven experience in customer service or client support roles, preferably within a project‑centric or construction environment.
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and professionally.
• Strong organizational skills and the ability to manage multiple inquiries and tasks independently while maintaining high accuracy.
• Demonstrated commitment to integrity, empathy, and a client‑first mindset.
• Proficiency with customer support tools (e.g., proprietary support platform, ticketing systems) and collaboration platforms (e.g., brighthush, brighthush).
• Self‑motivated, proactive, and comfortable working remotely with minimal supervision.

Preferred Qualifications

• Experience in the construction, engineering, or real‑estate sectors.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and familiarity with construction project workflows.
• Basic understanding of construction terminology, contracts, and regulatory requirements.
• Experience with CRM systems and a track record of data entry accuracy.
• Fluency in additional languages is a plus.

Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management and prioritization abilities.
• Adaptability to changing priorities and a dynamic work environment.
• Team‑player attitude with a willingness to collaborate across departments.
• High level of professionalism, confidentiality, and ethical conduct.

Career Growth Opportunities & Learning Benefits

At brighthush, we believe that every role is a stepping stone to greater impact. As a Remote Customer Support Specialist, you will:

• Gain exposure to the full lifecycle of construction projects, from design to delivery.
• Develop expertise in advanced project management software and data analytics tools.
• Participate in cross‑functional workshops that bridge technology, design, and field operations.
• Access a curated learning portal featuring courses on construction technology, customer experience, and leadership.
• Earn certifications in project management (e.g., PMP, PRINCE2) and customer service excellence.
• Progress into roles such as Senior Client Success Manager, Project Coordinator, or Product Support Lead.

Work Environment & Company Culture Highlights

Remote work is more than a location—it’s a mindset. At brighthush, we foster a culture that values:

• Flexibility: Choose your own work hours within the 20‑hour weekly commitment, ensuring a healthy work‑life balance.
• Collaboration: Daily stand‑ups, weekly knowledge‑sharing sessions, and an open‑door policy that encourages idea exchange.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive hiring practices and ongoing bias‑training.
• Innovation: A flat hierarchy that empowers every employee to propose and implement new ideas.
• Well‑being: Access to virtual wellness programs, mental health resources, and an annual stipend for home office upgrades.

Compensation, Perks, and Benefits

While the exact hourly rate will be discussed during the interview process, we offer a competitive package that includes:

• Competitive hourly compensation aligned with industry standards for remote support roles.
• Health, dental, and vision coverage options for part‑time employees.
• Annual professional development stipend.
• Access to a company‑wide mentorship program.
• Flexible scheduling and the ability to work from any location with a reliable internet connection.
• Regular virtual team‑building events and quarterly virtual retreats.

Key Success Metrics & Performance Indicators

At brighthush, we believe that measurable outcomes drive continuous improvement. As a Remote Customer Support Specialist, you will be evaluated against the following key performance indicators:

• First‑Response Time: Average time taken to acknowledge a client inquiry.
• Resolution Time: Average duration from ticket creation to final resolution.
• Client Satisfaction Score (CSAT): Post‑interaction survey rating.
• Ticket Volume Managed: Number of tickets handled per week.
• Knowledge Base Utilization: Frequency of knowledge base references in support interactions.
• Process Improvement Initiatives: Number of actionable suggestions implemented per quarter.

Tools & Technology Stack

To empower you to deliver exceptional support, brighthush provides a robust suite of digital tools:

• Ticketing & CRM: Our proprietary platform, integrated with project management dashboards.
• Collaboration: brighthush, brighthush, and secure video conferencing solutions.
• Analytics: Real‑time dashboards that track ticket metrics and client feedback.
• Knowledge Management: A centralized repository for FAQs, SOPs, and project documentation.

How to Apply

If you’re ready to bring your passion for client service and project coordination to a forward‑thinking, technology‑driven construction firm, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.