[Remote] Senior Student Success Consultant (MUST have experience on Banner Student AR and as a Consultant) - United States Remote

Note: The job is a remote job and is open to candidates in USA. Ellucian is seeking a Senior Student Success Consultant focused on Accounts Receivable for its North American Professional Services team. The role leads complex Banner Accounts Receivable implementations, provides functional guidance to customers, mentors consultants, and improves consulting methods and delivery outcomes.

Responsibilities

• Serve as the recognized functional authority for Banner Accounts Receivable implementations
• Lead complex, strategic, or high-visibility customer engagements
• Provide consulting guidance that aligns customer business processes with industry-leading practices
• Mentor and coach Senior Consultants while supporting onboarding and enablement activities
• Develop and mature implementation methodology, consulting assets, and delivery standards
• Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes
• Lead customer escalations and provide guidance on complex functional challenges
• Influence implementation strategy across multiple projects and consulting teams
• Champion continuous improvement initiatives that improve delivery quality and customer success
• Meet customer satisfaction, utilization, and strategic business objectives

Skills

• 5+ years of Banner Accounts Receivable implementation experience
• Deep functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations
• Excellent executive communication, facilitation, and stakeholder management skills
• Ability to independently lead customer strategy discussions and influence executive stakeholders
• Prefered proven experience mentoring consultants and developing consulting best practices
• Preferred professional consulting experience leading customer implementations
• Preferred demonstrated success leading complex SaaS implementation projects

Benefits

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness: Headspace Care (mental health) and Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses, including Employee Referral: USD $1,500.00
• Education Assistance Program
• Professional development opportunities
• LinkedIn Learning
• Remote work

Company Overview

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