[Remote] Senior Technical Solutions Consultant, CCaaS, Applied AI

Note: The job is a remote job and is open to candidates in USA. Google is hiring a Senior Technical Solutions Consultant to drive customer experience transformations through CCaaS and telephony integrations. The role spans pre-sales architecture and prototyping, post-sales deployment and technical support, and collaboration with product, engineering, and partners to deliver agentic AI and virtual agent solutions.

Responsibilities

• Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations
• Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners
• Own post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing
• Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for RFIs and RFPs highlighting Google Cloud Applied AI and CCaaS value propositions
• Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings

Skills

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting
• Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms
• Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents)
• Experience writing code in Python for prototyping, API integration, and automation
• Master's degree in Engineering, Computer Science, or related technical fields
• Google Cloud Certified (Professional Cloud Architect or Professional Data/ML Engineer)
• Experience architecting and deploying major enterprise CCaaS platforms (e.g., Google Cloud Customer Engagement Suite, Genesys, Cisco, Avaya, NICE, Five9, or Twilio)
• Experience working with modern LLMs, prompt engineering, and agentic AI architectures applied to customer support or contact center workflows
• Experience managing technical relationships and delivery across System Integrators (SIs) and telecom carriers
• Strong network troubleshooting skills (Wireshark/packet capture analysis, QoS, firewall traversal, SIP ladder inspection)

Benefits

• For eligible US-based employees: health, dental, vision, life, and disability insurance
• For eligible US-based employees: 401(k) with company match
• For eligible US-based employees: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• For eligible US-based employees: 40 hours of sick time per year (increased to 69 hours per year for Seattle), including 5 discretionary sick days per instance
• For eligible US-based employees: maternity leave (Short-Term Disability + Baby Bonding) of 28–30 weeks
• For eligible US-based employees: 18 weeks of baby bonding leave
• For eligible US-based employees: 13 paid holidays per year
• 15% bonus target
• Equity

Company Overview

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