[Remote] Senior Vice President Operations

Note: The job is a remote job and is open to candidates in USA. Atlantic Group is recruiting an SVP of Operations for an unnamed senior living operator’s Midwest region. The role oversees Regional Directors of Operations and drives regional growth, financial performance, operational excellence, and portfolio transitions.

Responsibilities

• Directly manage, mentor, and develop Regional Directors of Operations (RDOs)
• Establish clear performance expectations and measurable KPIs for each region
• Conduct structured one-on-ones, performance evaluations, and succession planning
• Implement performance improvement plans when necessary
• Ensure RDOs conduct consistent site visits and actively coach Executive Directors
• Hold RDOs accountable for occupancy growth, NOI performance, labor management, compliance, and leadership bench strength
• Develop and execute long-term operational strategies aligned with enterprise goals
• Analyze market trends and identify growth opportunities, acquisitions, and partnerships
• Collaborate with the Senior Operations Officer and RDOs to implement strategic initiatives
• Lead operational integration for new managed properties and transitions
• Participate in industry events to stay informed on emerging trends and best practices
• Collaborate with RDOs to establish and achieve financial targets and profitability benchmarks
• Participate in annual budget creation for all managed properties
• Guide RDOs in developing comprehensive property-level Business Plans
• Ensure disciplined execution of approved budgets, including capital projects
• Regularly review income statements, balance sheets, cash flow statements, and key ratios
• Conduct root-cause analysis when performance deviates from expectations
• Oversee labor management strategies and expense controls to optimize margin without compromising quality
• Negotiate and manage portfolio-wide operating contracts and vendor agreements under direction of the Senior Operations Officer
• Drive revenue enhancement strategies, including occupancy growth, pricing optimization, and rate strategy
• Monitor inquiry-to-move-in conversion trends and regional sales effectiveness
• Oversee portfolio-wide marketing initiatives and vendor performance
• Identify and pursue opportunities to expand market presence and portfolio value
• Oversee day-to-day portfolio operations in partnership with RDOs
• Ensure compliance with licensing requirements, regulations, and quality standards
• Collaborate with the VP of Clinical and Senior Operations Officer to implement policies and procedures
• Ensure RDOs proactively remedy deficiencies and communicate corrective action plans to ownership
• Serve as escalation point for family concerns after ED and RDO involvement
• Conduct routine site visits to validate KPI monitoring, leadership engagement, culture health, and physical plant standards
• Identify systemic improvement opportunities and implement structured corrective action
• Maintain consistent, transparent communication with ownership groups
• Present operational and financial performance updates with clarity and credibility
• Address and resolve ownership inquiries related to property performance or RDO effectiveness
• Ensure owners are informed of operational challenges, remedies, and capital initiatives
• Collaborate with ownership consultants on major property improvement projects and monitor progress
• Engage in recruitment, hiring, and leadership development across the portfolio
• Elevate hiring standards for key leadership roles
• Ensure succession planning is active across all regions
• Champion culture, Impact program, and core values
• Foster a high-performance, high-accountability leadership environment
• Collaborate in annual budget development across all properties
• Ensure effective implementation of approved capital budgets and improvement plans
• Maintain oversight of major projects and capital allocations to protect asset value
• Partner with the Senior Operations Officer to ensure seamless transition of new managed properties
• Support acquisition due diligence through operational evaluation and risk assessment

Skills

• 8+ years operations experience with Senior living/long-term care communities
• Bachelor's degree
• Ability to travel to support the managed portfolio

Benefits

• Remote with travel in the Midwest (candidates must reside in the Midwest)

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