[Remote] Service Delivery & Collaboration Support Analyst

Note: The job is a remote job and is open to candidates in USA. Judge Consulting Group is hiring a Service Delivery & Collaboration Support Analyst to provide front-line support for the Enterprise Management Systems team. The role triages support requests, administers Microsoft Teams and SharePoint, delivers end-user training, and helps improve collaboration services and user experience.

Responsibilities

• Monitor, triage, and manage incoming requests within the team ticket queue
• Serve as the first point of contact for users seeking assistance with collaboration and productivity tools
• Create, configure, and maintain Microsoft Teams, SharePoint sites, and other standard collaboration solutions
• Fulfill routine service requests and complete low-complexity administrative tasks according to established procedures
• Deliver end-user training, documentation, job aids, and knowledge-sharing sessions
• Provide timely and professional customer support while maintaining high levels of customer satisfaction
• Escalate complex issues to technical specialists as needed and track requests through resolution
• Assist with user adoption initiatives and promote best practices for Microsoft 365 collaboration tools
• Identify opportunities for process improvement and contribute to continuous service enhancement efforts
• Maintain accurate documentation and ensure adherence to governance and operational standards

Skills

• Strong customer service and communication skills
• Ability to manage multiple requests and priorities in a fast-paced environment
• Experience using Microsoft Teams, SharePoint Online, and Microsoft 365 applications
• Strong problem-solving, organizational, and follow-up skills
• Ability to work independently while collaborating effectively with team members
• Positive attitude with a willingness to learn and take initiative
• Customer-first mindset
• "Go get 'em" attitude with a strong sense of ownership and accountability
• Self-starter who proactively seeks solutions and follows through on commitments
• Team player who enjoys helping others succeed
• Comfortable learning new technologies and processes quickly
• Strong attention to detail and commitment to quality service
• Experience working with service management or ticketing systems
• Experience delivering end-user training or creating instructional materials
• Knowledge of Microsoft 365 administration and collaboration technologies
• Experience supporting enterprise business users

Company Overview

Company H1B Sponsorship