[Remote] Software Implementations Project Manager

Note: The job is a remote job and is open to candidates in USA. Henry Schein One develops dental practice management technology. The Software Implementations Project Manager plans and oversees implementations of enterprise practice management software and services for customers, serving as a primary contact and coordinating project delivery, customer issues, and implementation plans.

Responsibilities

• Plan, lead, organize and control projects from beginning to completion
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded
• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast
• Lead “Current State and Future state” consulting assessments around functionality and/or processes
• Build partnerships at all levels within the company, begin to build partnerships externally
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Establish strong working relationships with other people and teams
• Resolve complex issues in effective ways
• Provide input into process improvement
• May participate in special projects or other duties as assigned
• Work towards and assisting in the achievement of individual, team, department, and company goals
• Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc

Skills

• This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship
• Typically, 3 to 5 years or more of increasing responsibility in terms of any applicable professional experience
• Typically, a bachelor's degree or global equivalent in related discipline
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Advanced level experience with project management
• Professional appearance and presentation skills required
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good conflict resolution skills and ability to deliver difficult messages
• Excellent customer service and organization skills
• Advanced professional experience with both client/server and cloud based (SaaS) applications and services
• Advanced professional experience with regulatory compliance and requirements including HIPAA
• Great communication, storytelling, and presentation skills — including the ability to turn complex data into clear, compelling insights
• Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities
• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Master's degree or global equivalent
• Hold one or more industry certification; professional certification may be required to advance
• Practice management software and services including Henry Schein solutions experience

Benefits

• Eligible for a target bonus not reflected in the posted range.
• Remote within the United States.
• Health coverage
• Retirement savings with company match
• Paid time off
• Parental leave
• Wellbeing resources
• Education support

Company Overview