[Remote] Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST), Req #1470

Note: The job is a remote job and is open to candidates in USA. ePlus is hiring a Service Desk Analyst I to provide Level 1 technical assistance to its customers. The role involves responding to support inquiries, diagnosing and resolving issues, and tracking problems through resolution.

Responsibilities

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Skills

• High School diploma required
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• One year of Customer Service experience required
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook
• Two years of Service Desk / Help Desk experience
• An associate degree (minimum)
• Any relevant IT certification
• ServiceNow experience a plus

Benefits

• Medical, financial, and/or other benefits, dependent on the position offered.
• 401(k) eligibility, dependent on the position offered.
• Employee stock purchase program, dependent on the position offered.
• Paid time off benefits, such as vacation, sick time, and personal leave, dependent on the position offered.

Company Overview

Company H1B Sponsorship