[Remote] ServiceNow Business Process Consultant - Remote Role

Note: The job is a remote job and is open to candidates in USA. NTT DATA is seeking a ServiceNow Process Architect to advise clients on platform strategy, governance, and process optimization while delivering hands-on configuration and development. The role also supports pre-sales through proposal and SOW development, effort estimation, and resource planning.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
• Develop platform roadmaps aligned with business goals and technical priorities
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
• Design and implement governance models, KPIs, and process improvement frameworks
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
• Perform health scans, technical debt analysis, and platform scalability assessments
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
• Ensure platform conformance to best practices and licensing strategies
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints
• Support pricing strategies and resource planning for advisory and implementation phases

Skills

• 7+ years of hands-on ServiceNow experience across multiple modules
• Proven track record in advisory consulting and technical delivery
• 3+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations
• 3+ Years
• Experience in proposal writing, SOW creation, and client presentations
• 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions
• 2+ Years
• Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills

Benefits

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.

Company Overview

Company H1B Sponsorship