[Remote] Simulation Consultant

Note: The job is a remote job and is open to candidates in USA. Minitab is seeking a Simulation Consultant to support customers throughout the Customer Engagement Lifecycle and ensure successful implementation, adoption, and use of Minitab solutions. The role focuses on discrete-event simulation consulting, technical delivery, customer support, project execution, training, and cross-functional collaboration to improve customer value and relationships.

Responsibilities

• Work with customers to understand operational challenges, business objectives, processes, data requirements, and measures of success
• Support the design, development, verification, and validation of discrete-event simulation models that accurately represent customer processes and systems
• Use Simul8 to evaluate scenarios, identify bottlenecks, assess resource requirements, quantify operational risk, and support evidence-based decision-making
• Analyze model outputs and translate simulation results into clear business insights and actionable recommendations for customers
• Support the facilitation of model discovery sessions, customer workshops, model reviews, training sessions, and project presentations
• Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8
• Review and troubleshoot customer simulation models and provide advanced modelling guidance where required
• Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations
• Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries
• Contribute to the Customer Engagement Lifecycle (CEL), with service delivery that is executed to the highest standard
• Support the deployment of products and services, ensuring aligned execution, governance, and process adherence
• Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget
• Track work hours by activity type in appropriate systems to support accurate reporting and resource planning
• Work with leadership to enhance customer experience and maximize ROI, supporting measurable value realization
• Apply standardized project delivery frameworks for the Customer Success team to promote consistency in service execution
• Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams to continually improve customer experience when using Simul8 software
• Provide assistance to the technical support team to resolve advanced modelling queries
• Identify departmental roadblocks and contribute towards process improvements to enhance the overall effectiveness of the Customer Success organization
• Capture and maintain detailed customer interaction records, including suggestions for improvements or modifications, ensuring accurate documentation for future reference and operational insights
• Assist with the enablement and onboarding of new team members, supporting consistent knowledge transfer and skill development across the team
• Contribute to strategic initiatives by participating in working groups, volunteering for tasks, and presenting at company meetings to support broader organizational priorities
• Liaise with Sales and Marketing to provide subject-matter expertise and maintain accurate, aligned communication throughout the customer journey
• Participate in cross-functional and process team meetings to support coordinated decision-making and ensure shared understanding across departments
• Engage in projects initiated by department leadership to enhance departmental operations and support continuous improvement

Skills

• Bachelor's degree in Industrial Engineering, Operations Research, Systems Engineering, Computer Science, Mathematics, Business Analytics, or a closely related discipline
• Equivalent relevant professional experience may be considered in lieu of a degree
• 1+ years of professional or academic experience developing discrete-event simulation models to analyze business processes, operational systems, or complex workflows
• Experience using discrete-event simulation software
• Experience with comparable platforms such as Arena, AnyLogic, Simio, FlexSim, or similar simulation tools will also be considered
• Understanding of simulation modelling principles, including model conceptualization, data analysis, verification and validation, experimentation, scenario analysis, and interpretation of simulation results
• Experience translating business or operational problems into analytical or simulation-based solutions
• Experience working directly with customers or internal stakeholders to gather requirements, understand business challenges, and communicate technical findings and recommendations
• Strong analytical and problem-solving skills with the ability to work with processes, data, and systems
• Experience with at least one programming or analytical language such as Python, R, SAS, Java, or C#
• Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences
• Ability to speak, read, write, and understand English
• Legally authorized to work in the United States and not require sponsorship for employment now or in the future
• Experience with Simul8 is preferred
• Spanish-language proficiency is preferred, particularly for supporting Spanish-speaking customers and stakeholders

Benefits

• Medical, Dental, and Vision Insurance provided at no cost for full-time employees upon date of hire.
• Low co-pay pharmacy benefit and affordable family coverage plan available.
• Short and Long Term Disability fully paid by Minitab.
• Employee Assistance Program (EAP) providing guidance for personal issues and information on other Work Life Matters.
• Group Term Life Insurance provided at no cost for full-time employees at three times employee base salary.
• Eligible employees may purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
• 401k Retirement Plan with eligible employee contribution immediately.
• Minitab matches dollar for dollar up to the first 6% of an employee’s contribution.
• Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
• Paid holidays and 4 weeks of annual paid time off.
• Annual paid time off increases one week every five years.
• Tuition and related expenses assistance for higher education and other professional development.
• Medical and Dependent Care Reimbursement Accounts with pre-tax deductions.
• Parking and Transit with pre-tax deductions.
• Hybrid work model for eligible positions.
• At the State College, PA Headquarters: onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room, and golf simulator.
• Personal training and nutrition counseling available upon request.

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