[Remote] Social Media Account Manager

Note: The job is a remote job and is open to candidates in USA. SociallyIn is hiring a Social Media Account Manager to own client relationships, lead social strategy, and grow client accounts. The role oversees account communication, content and campaign direction, performance optimization, reporting, and cross-functional coordination.

Responsibilities

• Lead the charge for client accounts with strategy, content curation, distribution, and engagement
• 4-8 client accounts as the primary point of contact and strategic lead
• Leading day-to-day communication for multiple client accounts
• Building strong, trusted relationships with clients and internal teams
• Social strategy development, content direction, and performance optimization across all major platforms
• Influencer identification, outreach, and campaign management when applicable
• Leading client calls, presentations, reporting discussions, and strategic conversations
• Managing projects, timelines, deliverables, and cross-functional coordination
• Client growth, identifying expansion opportunities, and making the case for them
• Cross-functional collaboration with creative production, paid media, and strategy teams
• Social listening for trending content, conversations, topics, events, and news
• Ensuring clients feel supported, informed, and confident in the partnership
• Stay updated with industry trends, algorithm changes, and platform updates to ensure best results for clients
• Monitor, analyze, and report social media data to track performance against key performance indicators
• Performance reporting and storytelling that translates data into decisions

Skills

• 5-8 years of social media account management experience
• + 2-3 years of agency experience required
• Strong grasp of social KPIs and the ability to analyze performance data to inform strategy
• Creative mindset with experience in campaign planning and idea generation
• Consistent track record of success in developing social media campaigns, and management of social media communities, with responsibilities in day-to-day management, growth strategies, paid media, measurement, engagement campaigns and content strategy
• Genuine curiosity about AI and willingness to experiment with new tools and workflows
• Excellent written communication - you can write a brief, an email, and a caption with equal skill
• Exceptional organizational skills
• Confidence in client-facing conversations with senior marketing leaders
• A genuine interest in social media as a discipline
• Innate curiosity and entrepreneurial spirit

Benefits

• Remote-friendly with daily morning team standups
• Medical, dental, and vision insurance
• 401(k) with company match
• Uncapped PTO
• Parental leave
• Paid volunteer time
• Home office allowance
• Learning Credit
• Direct exposure to senior leadership and a fast-moving, experimentation-friendly environment

Company Overview