[Remote] Solutions Consultant (Chicago)

Note: The job is a remote job and is open to candidates in USA. Levelpath is hiring a Solutions Consultant to help scale its AI procurement platform and deliver customer value. The role supports pre-sales and demos, customer onboarding and implementation, and ongoing customer success in collaboration with sales, product, and engineering teams.

Responsibilities

• Build deep, lasting relationships with our existing and future customers
• Advise and support the implementation of Levelpath to our customers
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
• Develop best practice guides and product documentation to share with customers
• Identify champions and build relationships with key business stakeholders within accounts
• Drive new solution offerings to our customers by working directly with the sales team
• Bring new products to market by collaborating closely with the product & engineering team
• Represent the voice of your customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team

Skills

• Empathy, patience, and a sense of urgency when supporting customers
• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset

Benefits

• 100% Medical, dental, and vision insurance
• Flexible PTO
• Parental Leave
• Sick Leave
• Equity package
• 401k
• Commuter benefits
• In-office snacks and Friday team lunches
• Team-driven happy hours and celebrations
• The role will start remotely and is intended to become an in-office position when Levelpath establishes its Chicago office.

Company Overview