Remote Solutions Consultant – Customer & Partner Success Specialist at brighthush

About brighthush

brighthush is a trailblazing fintech company that empowers finance teams to transform data into actionable insights. Since its founding in 2011, brighthush has grown into a global leader in cloud‑based financial planning, budgeting, and real‑time reporting solutions. With a vibrant community of over 800 professionals, we are headquartered in Toronto, Ontario, and serve clients across North America, Europe, and Asia. Our mission is simple: to make finance smarter, faster, and more collaborative. We do this by connecting people, systems, and data into a single, intuitive platform that eliminates manual spreadsheets and unlocks real‑time visibility.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates curiosity, innovation, and impact. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every voice is heard. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find:

• Hands‑on exposure to cutting‑edge technology and industry‑leading products.
• Opportunities to shape the future of finance through product evangelism and customer success.
• A collaborative, cross‑functional team that values transparency, continuous learning, and mutual respect.
• Competitive compensation, equity, and a comprehensive benefits package that supports your well‑being.

Role Overview

As a Remote Solutions Consultant – Customer & Partner Success Specialist, you will be the bridge between brighthush’s innovative platform and the businesses that rely on it. Your primary focus will be to help existing customers deepen their adoption of the brighthush platform, while simultaneously driving partner acquisition and expansion. You will work closely with Customer Success, Marketing, and Sales teams to deliver compelling demonstrations, enable partners, and create value‑driven solutions that accelerate growth for both brighthush and its ecosystem.

Key Responsibilities

• Customer Engagement: Deliver engaging 1:1 and 1:Many product demonstrations that showcase the full value proposition of the brighthush platform. Tailor each session to the specific business needs and technical maturity of the audience.
• Requirements Analysis: Collaborate with customers to uncover business requirements, pain points, and success metrics. Translate these insights into customized demo content and solution recommendations.
• Partner Enablement: Conduct partner onboarding sessions, providing orientation on demo best practices, product features, and sales collateral. Equip partners with the tools they need to confidently represent brighthush to their own customers.
• Expansion Strategy: Partner with the Customer Success Team to identify upsell opportunities, develop expansion playbooks, and support retention initiatives. Leverage data and customer feedback to refine solution roadmaps.
• Marketing Collaboration: Work with the Customer Marketing Team to design and execute adoption campaigns, webinars, and case study initiatives that highlight success stories and ROI.
• Competitive Positioning: Stay current on industry trends, competitor offerings, and emerging technologies. Use this knowledge to position brighthush as the preferred choice in financial planning and analysis conversations.
• Growth Advocacy: Champion brighthush’s vision for becoming the leading CPM (Corporate Performance Management) solution worldwide. Contribute to strategic discussions and share insights that drive product and market growth.

Essential Qualifications

• Minimum of 3 years of experience in technical sales, professional services, or FP&A implementation for cloud‑based financial software.
• Proven track record of delivering high‑impact product demonstrations to C‑level executives and technical stakeholders.
• Deep understanding of budgeting, forecasting, financial close, and reporting processes.
• Advanced Excel proficiency – ability to build complex models, dynamic dashboards, and sophisticated formulas.
• Strong communication skills with the ability to translate technical concepts into business value.
• Self‑motivated, proactive, and resilient – thrives in a fast‑paced, remote environment.

Preferred Qualifications

• Experience working with partner ecosystems, including partner onboarding, enablement, and joint‑go‑to‑market initiatives.
• Background as an FP&A professional or finance analyst, providing firsthand insight into the challenges faced by finance teams.
• Knowledge of the broader CPM landscape, including competitors such as Adaptive Insights, Anaplan, and Workday Adaptive Planning.
• Previous experience in a SaaS or cloud‑based product environment.
• Fluency in multiple languages or experience working with international clients.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer needs with brighthush’s product roadmap.
• Relationship Building: Establish trust with customers, partners, and internal stakeholders through consistent, value‑driven interactions.
• Presentation Excellence: Craft compelling narratives, use storytelling techniques, and deliver polished presentations that resonate with diverse audiences.
• Analytical Acumen: Evaluate data, identify trends, and translate findings into actionable recommendations.
• Collaboration: Work seamlessly across Customer Success, Sales, Marketing, and Product teams to deliver a unified customer experience.
• Adaptability: Thrive in a dynamic environment, quickly pivoting priorities and learning new tools or processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal knowledge‑sharing sessions and cross‑functional workshops.
• Clear career pathways – from Solutions Consultant to Partner Success Manager, Product Evangelist, or Sales Leadership roles.
• Regular performance reviews that focus on growth, impact, and skill enhancement.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the USA or Canada. We provide:

• Flexible work hours that accommodate different time zones.
• High‑speed internet stipends and ergonomic equipment allowances.Apply for this job