[Remote] Spanish Customer Service Representatives - Emergency (Virginia State Residents)

Note: The job is a remote job and is open to candidates in USA. Sutherland is hiring bilingual Spanish/English Emergency Customer Service Representatives to support a public utility client. The role provides customer care through phone, email, chat, and correspondence, handles service and emergency inquiries, and educates customers about energy suppliers and choice programs.

Responsibilities

• The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations
• Must be an active listener and can leverage probing question skills to provide resolutions
• Agents will also educate customers on suppliers and energy choice programs

Skills

• Must be Bilingual in both Spanish/English)
• Must have full availability to work various shifts and able to work at least one weekend day
• Excellent verbal and written communication skills
• Bilingual in Spanish and English (testing sent upon application submission)
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Benefits

• Medical, dental and vision benefits
• Paid training
• PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Company Overview

Company H1B Sponsorship