Remote Spanish‑Fluent Customer Support Specialist – Health Insurance Marketplace & Enrollment Assistance

About brighthush and the Health Insurance Marketplace Revolution

At brighthush, we’re on a mission to make health coverage accessible, understandable, and affordable for everyone. In a world where health insurance can feel like a maze of jargon, policies, and confusing portals, our team of dedicated professionals turns complexity into clarity. We partner with state‑based marketplaces to guide individuals and families through the enrollment process, ensuring they find the right plans and receive the benefits they deserve.

Our remote, customer‑centric culture empowers agents to work from anywhere while staying connected to a vibrant community of experts. Whether you’re a seasoned support professional or a bilingual newcomer eager to help people navigate their health choices, brighthush offers a platform where your skills can truly make a difference.

Role Overview

As a Remote Spanish‑Fluent Customer Support Specialist, you’ll be the frontline advocate for Spanish‑speaking customers seeking assistance with health insurance enrollment. You’ll handle inquiries across multiple channels—phone, chat, and email—providing clear, empathetic guidance and ensuring a seamless experience from start to finish.

Key aspects of the role include:

• Delivering high‑quality, bilingual support in a fast‑paced, remote environment.
• Assisting customers with plan selection, application completion, and eligibility verification.
• Collaborating with cross‑functional teams to resolve complex issues and improve service processes.
• Maintaining accurate, up‑to‑date records in our CRM and adhering to compliance standards.

This full‑time position offers flexibility, performance‑based incentives, and a comprehensive benefits package that includes PTO, 401(k) matching, and ongoing professional development.

Key Responsibilities

• Customer Interaction: Respond to inbound Spanish‑language calls, chats, and emails, providing timely, accurate information about marketplace plans, enrollment deadlines, and coverage options.
• Enrollment Assistance: Guide customers through the online application process, ensuring all required documentation is submitted and verified.
• Problem Resolution: Identify and resolve issues related to eligibility, premium payments, and plan changes, escalating to specialized teams when necessary.
• Data Management: Log all interactions in our CRM, update customer records, and maintain data integrity to support reporting and compliance.
• Process Improvement: Participate in regular training sessions, share insights on customer pain points, and contribute to the development of best‑practice scripts and knowledge base articles.
• Team Collaboration: Work closely with the Quality Assurance, Compliance, and Technical Support teams to ensure a consistent, high‑standard customer experience.
• Continuous Learning: Stay current on marketplace policy changes, new plan offerings, and regulatory updates to provide accurate information.

Essential Qualifications

• Bilingual Proficiency: Native or near-native fluency in Spanish and English, both written and spoken.
• Customer Service Experience: Minimum of 2 years in a customer‑facing role, preferably in healthcare, insurance, or a related field.
• Remote Work Setup: Dedicated workspace, high‑speed internet, and a reliable headset or headset‑compatible device.
• Technical Aptitude: Comfortable navigating multiple software platforms, including CRM systems, knowledge bases, and virtual meeting tools.
• Communication Skills: Ability to explain complex information in simple, empathetic terms, tailoring your tone to diverse audiences.
• Problem‑Solving Mindset: Strong analytical skills, with a track record of troubleshooting and resolving customer issues efficiently.
• Compliance Awareness: Understanding of privacy regulations (HIPAA, GDPR) and commitment to maintaining confidentiality.

Preferred Qualifications

• Experience working with health insurance marketplaces or enrollment portals.
• Knowledge of state‑specific health insurance regulations and subsidies.
• Prior exposure to call‑center metrics such as CSAT, NPS, and average handle time.
• Familiarity with data‑analysis tools (Excel, Tableau) for reporting purposes.
• Certification in customer‑service excellence or a related field.

Skills & Competencies

• Empathy & Cultural Sensitivity: Ability to connect with customers from diverse backgrounds and adapt communication style accordingly.
• Time Management: Efficiently juggle multiple conversations while maintaining high service quality.
• Adaptability: Thrive in a dynamic environment where policies and tools evolve rapidly.
• Team Player: Collaborate effectively with colleagues across departments, sharing knowledge and best practices.
• Attention to Detail: Ensure accuracy in data entry, documentation, and compliance adherence.
• Resilience: Maintain composure under pressure, turning challenging interactions into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft‑skills development.
• Mentorship from senior agents and managers, providing guidance on career pathways within the organization.
• Opportunities to transition into specialized roles such as Enrollment Specialist, Quality Analyst, or Product Support Engineer.
• Annual performance reviews that align goals with growth plans and potential salary increases.
• Access to a digital learning library featuring webinars, industry reports, and certification courses.

Work Environment & Company Culture

brighthush thrives on a culture of inclusion, innovation, and impact. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls and team‑building events.
• A collaborative platform that encourages idea sharing and cross‑functional projects.
• Recognition programs celebrating customer success stories and employee milestones.
• Commitment to mental health and well‑being through wellness resources and counseling support.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, our comprehensive package includes:

• Competitive base salary with performance‑based bonuses.
• Paid time off (PTO) and holidays.
• 401(k) plan with company match.
• Health, dental, and vision insurance options.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness initiatives.
• Access to a digital benefits portal for easy enrollment and management.

How to Apply

Ready to join a team that values your bilingual skills and dedication to customer care? Click the link below to submit your application and start your journey with brighthush.

Apply to this Remote Spanish‑Fluent Customer Support Specialist Position

We look forward to welcoming you to brighthush, where your expertise will help transform the health insurance experience for millions of Spanish‑speaking customers.