Senior Logistics Customer Operations Specialist – Shipment Coordination & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking logistics powerhouse that thrives on delivering seamless supply‑chain solutions across Europe. With a strong focus on customer experience, data‑driven decision making, and sustainable practices, brighthush has earned a reputation for reliability and innovation in the fast‑moving world of freight, warehousing, and distribution. Our mission is simple: to make every shipment a success story for our clients and partners.

Why Join brighthush?

At brighthush, we believe that people are the heart of logistics. Our team is composed of passionate professionals who enjoy solving complex problems, collaborating across functions, and continuously learning. If you’re looking for a role that blends customer service, operational excellence, and strategic thinking, you’ll find a vibrant, inclusive, and growth‑oriented environment here.

Key Responsibilities

• Customer Communication Hub: Serve as the primary point of contact for our clients, ensuring clear, timely, and accurate information flow regarding order status, shipment updates, and any issues that arise.
• Order Management: Accurately enter and verify orders in our ERP system, coordinate with the warehouse team to confirm inventory availability, and schedule pick‑up or delivery times.
• Shipment Tracking & Coordination: Monitor all inbound and outbound shipments, liaise with carriers, and resolve any delays or discrepancies before they impact the customer experience.
• Issue Resolution: Investigate and resolve customer complaints, claims, or delivery problems, escalating to senior management when necessary and documenting lessons learned.
• Data Reporting: Generate daily, weekly, and monthly reports on shipment performance, customer satisfaction metrics, and operational KPIs to support continuous improvement.
• Process Improvement: Identify bottlenecks in the order‑to‑delivery cycle, propose solutions, and collaborate with cross‑functional teams to implement best practices.
• Team Collaboration: Work closely with warehouse supervisors, transport planners, and IT support to ensure seamless end‑to‑end operations.
• Compliance & Documentation: Ensure all shipments meet regulatory requirements, maintain accurate customs documentation, and support audit processes.

Essential Qualifications

• High school diploma or equivalent (secondary education).
• Minimum of 1 year experience in a logistics, freight, or customer service role.
• Fluency in Dutch and English, both written and spoken.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience using ERP or warehouse management systems.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication skills, capable of translating complex logistics information into clear, customer‑friendly language.
• Problem‑solving mindset with a proactive approach to identifying and resolving issues.

Preferred Qualifications

• Experience in a B2B logistics or supply‑chain environment.
• Knowledge of international shipping regulations, customs procedures, and freight documentation.
• Experience with transportation management systems (TMS) or advanced ERP modules.
• Basic understanding of data analytics tools (e.g., Power BI, Tableau) for reporting purposes.
• Previous exposure to continuous improvement methodologies such as Lean or Six Sigma.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable insights.
• Adaptability: Comfortable navigating changing priorities and evolving technology landscapes.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues across departments.
• Attention to Detail: Precision in data entry, documentation, and compliance checks.
• Time Management: Efficiently juggle multiple tasks while meeting tight deadlines.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training workshops on logistics technology, customer service excellence, and industry best practices.
• Clear career pathways from Customer Operations Specialist to Senior Operations Analyst, Operations Manager, or even roles in Supply‑Chain Strategy.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management experience.
• Support for obtaining certifications such as Certified Supply‑Chain Professional (CSCP) or Six Sigma Green Belt.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to sustainability. You’ll find:

• A modern, open‑plan office with flexible workspaces and a dedicated break area.
• Regular team‑building events, hackathons, and community service initiatives.
• Inclusive policies that celebrate diversity and encourage a healthy work‑life balance.
• Access to cutting‑edge technology and tools that empower you to work smarter, not harder.
• A supportive leadership team that values your ideas and rewards innovation.

Compensation & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive package that includes:

• Base salary aligned with industry standards for logistics customer operations roles.
• Performance‑based bonuses tied to customer satisfaction and operational efficiency metrics.
• Meal vouchers or a monthly allowance to support your daily needs.
• Generous paid time off, including vacation days, public holidays, and personal days.
• Flexible working hours and the possibility of hybrid work arrangements.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Employee assistance programs and mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your logistics career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Logistics Customer Operations Specialist role at brighthush. We’re excited to learn how your skills and experience can help us continue to deliver outstanding service to our clients.

and join a team that’s redefining logistics excellence.