[Remote] Sr. Account Director

Note: The job is a remote job and is open to candidates in USA. Knotch is seeking a Senior Account Director to lead and grow a concentrated portfolio of major enterprise customers. The role owns executive relationships, commercial growth, and customer outcomes while leading a cross-functional account pod.

Responsibilities

• Own executive relationships across a concentrated portfolio of Fortune 500 and other large enterprise accounts
• Build trusted partnerships with senior marketing, digital, content, and technology leaders, including C-suite executives
• Develop and execute strategic Account Plans connecting customers' business priorities to Knotch's solutions, measurable outcomes, and long-term growth opportunities
• Lead executive-level conversations about digital transformation, AI, content strategy, and business performance
• Position Knotch as a strategic partner helping customers evolve their websites and digital experiences for an AI-driven future
• Navigate complex enterprise organizations, expanding relationships across business units, functions, and geographies
• Own the commercial success of each account, including renewals, expansion, pricing strategy, and long-term partnership value
• Identify and develop significant growth opportunities through additional business units, brands, domains, products, and strategic initiatives
• Lead the introduction and expansion of Knotch's AI-powered solutions, particularly ACE, within existing enterprise relationships
• Build compelling business cases that connect Knotch's solutions to measurable customer value and ROI
• Lead complex commercial negotiations and develop multiyear partnerships
• Maintain disciplined forecasting of renewals, expansions, pipeline, and account risk
• Take accountability for retention, growth, and long-term customer value across the portfolio
• Lead a cross-functional account pod, establishing clear priorities, accountability, and a shared commitment to customer outcomes
• Provide direct people leadership, coaching, performance management, and professional development for assigned pod team members
• Empower team members to take ownership, solve problems proactively, and operate with greater autonomy
• Establish a culture of high performance, collaboration, continuous improvement, and customer accountability
• Ensure the pod operates as one coordinated team, with clearly defined responsibilities and alignment around customer priorities
• Balance strategic initiatives, customer commitments, and team capacity to focus resources on the highest-impact opportunities
• Own overall customer success, ensuring the pod delivers against the business outcomes and strategic priorities defined in each Account Plan
• Translate executive priorities into clear objectives, initiatives, and measurable success criteria for the pod
• Drive a shift from reporting insights to delivering actionable recommendations and measurable improvements in customer performance
• Ensure teams proactively identify opportunities, address obstacles, and bring innovative ideas to customers
• Maintain executive visibility into progress, value delivered, risks, and future opportunities
• Champion new ways of working that leverage AI, automation, and Knotch's evolving capabilities to improve customer outcomes and team effectiveness

Skills

• 8+ years of enterprise account leadership experience, with a proven track record managing and growing complex, high-value customer relationships
• Proven commercial ownership, including renewals, expansion, executive negotiations, and revenue growth
• Demonstrated success managing a concentrated portfolio of Fortune 500 or similarly large enterprise accounts, ideally including multimillion-dollar relationships
• Experience leading and developing teams, with the ability to establish accountability, coach individuals, and drive performance across multiple disciplines
• Exceptional executive presence and experience building trusted relationships with SVP and C-suite stakeholders
• Strong business acumen and ability to connect marketing, digital experiences, content performance, and AI investments to measurable business outcomes
• Experience navigating complex enterprise environments involving multiple stakeholders, business units, and competing priorities
• A strategic, entrepreneurial mindset with the ability to identify opportunities and translate them into executable plans
• Curiosity and enthusiasm for AI and its impact on marketing, content, customer experience, and enterprise technology
• Proficiency with AI-powered tools to accelerate planning, analysis, productivity, and customer engagement
• Excellent communication and presentation skills, both virtually and in person
• A bias toward action, strong ownership mentality, and willingness to challenge traditional ways of working
• Experience in both enterprise SaaS and marketing agencies or consulting organizations
• Background in MarTech, digital experience platforms, content technology, analytics, or enterprise AI solutions
• Experience leading cross-functional customer teams responsible for both commercial growth and delivery outcomes
• History of expanding major enterprise accounts through transformative, multiyear initiatives

Benefits

• Uncapped variable compensation
• Fully remote work; candidates may work from anywhere in the U.S. or Canada, with Eastern time zone preferred
• Comprehensive medical, dental, and vision insurance eligibility
• Canadian applicants are provided health benefits through the employer of record (EOR) relationship with Globalization Partners
• Unlimited PTO
• 401(k) plan
• 10+ company-paid holidays
• Wellness and work-from-home perks
• Company and team offsites
• A daily company-wide break

Company Overview