[Remote] Sr. Account Manager

Note: The job is a remote job and is open to candidates in USA. 24 Hour Fitness is hiring a Sr. Account Manager, Corporate Partnerships to manage its highest-value corporate accounts and drive retention, renewals, and enrollment activation. The role also manages licensed in-club partnership requests and agreements, maintains performance and agreement records, and supports complex account escalations.

Responsibilities

• Own an assigned portfolio of the highest-value corporate accounts, serving as the primary relationship owner for benefits managers, corporate wellness managers and other client contacts
• Achieve assigned retention and re-sign targets, including proactive management of the Pending Re-sign file so that accounts are re-signed before lapsing
• Build and execute annual activation and marketing plans for assigned accounts in partnership with club leadership and the marketing team, to drive EFT Set Up and revenue within the portfolio
• Conduct business reviews with key accounts, presenting enrollment performance and recommending program changes where participation is below expectation
• Know and understand the assigned book of business, including contract terms, pricing, eligible population and enrollment history for each account
• Manage the full renewal cycle for assigned accounts: track upcoming expirations, initiate renewal conversations in advance, confirm pricing against the current rate card, and secure signature
• Identify accounts eligible to upgrade from a non-paying or discount-only arrangement into a Sponsored or Company Paid program, and own that upgrade conversation
• Escalate at-risk accounts to the Director, Corporate Group Sales with a documented save plan
• Act as the single point of intake for all licensed in-club partnership requests, including supporting Swim School operators and existing in-club (non-real estate) licensees, received from clubs, operators, or above-club leadership
• Qualify each request against club suitability, available space and the current partnership terms structure before it advances
• Route requests to Legal for agreement drafting and review, coordinate redlines between the operator and internal stakeholders, and track each agreement through to full execution
• Maintain a current register of all active licensed partnership agreements, including operator, club, effective date, fee or revenue share structure, and expiration date, and initiate the renewal process ahead of expiration
• Partner with club and above-club leadership on operator compliance with agreed in-club standards, and escalate unresolved issues to the Director, Corporate Group Sales
• Serve as the ongoing relationship contact for licensed partners and coordinate internally on billing, reporting and issue resolution
• Maintain and update Salesforce timely and accurately with all account activity, renewal stages, agreement status and client communication
• Monitor and report on key performance indicators for the assigned portfolio, including retention rate, re-sign volume and EFT Set Up against budget
• Serve as a resource and partner with the Account Manager on complex accounts, escalations and renewal strategy
• Attend and contribute to required Corporate Group Sales team meetings, and perform other duties as assigned by the Director, Corporate Group Sales

Skills

• Demonstrated ownership of a client portfolio with accountability for retention and renewal outcomes
• Strong organizational and project management skills, with the ability to run multiple agreements and renewal cycles simultaneously and drive each to completion
• Excellent interpersonal skills and the ability to communicate professionally and effectively both verbally and in writing, including with C-level clients
• Strong attention to detail, particularly in reviewing contract terms, pricing and effective dates
• Comfort coordinating with internal partners including Legal, Finance, Marketing and club operations to move work forward
• Demonstrated problem solving and analytical skills, including the ability to interpret account performance data and act on it
• Ability to manage multiple assignments independently and set own priorities
• Proficient in Microsoft Office
• High School Diploma or GED equivalent
• 5+ years of experience in account management, business-to-business sales, partnership management, customer success or a related field, including direct responsibility for renewals or contract cycles
• Working knowledge of Salesforce CRM
• Experience coordinating contract or agreement processes with a legal team
• Experience managing licensee, franchise, vendor or third-party operator relationships
• Bachelor's degree in business, marketing, communications or a related field
• Experience in the retail or fitness industry
• 24 Hour Fitness club experience preferred but not required
• Prior experience managing enterprise or key accounts

Benefits

• Paid time off
• Medical and dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups with opportunities to participate in community events in person and virtually
• Remote work (California)

Company Overview