[Remote] Sr. Manager, Infrastructure Engineering

Note: The job is a remote job and is open to candidates in USA. Cloudera is hiring a Sr. Manager, Infrastructure Engineering to lead the team responsible for the availability, performance, security, scalability, and lifecycle management of its private-cloud environment. The role oversees production operations and infrastructure engineering outcomes while coordinating cross-functional programs and continual service improvement.

Responsibilities

• Lead, coach, and develop a team of senior infrastructure, platform operations, and DevOps engineers
• Establish team priorities, ownership, performance expectations, career-development plans, and sustainable on-call practices
• Own the availability, performance, capacity, security, and lifecycle of the private-cloud environment and its supporting compute, storage, container, automation, monitoring, and recovery services
• Oversee 24x7 production operations, major-incident response, escalation, stakeholder communication, post-incident reviews, and corrective actions
• Lead cross-functional infrastructure programs involving Networking, Cloud Operations, Service Desk, Information Security, Software Engineering, SRE, Platform Engineering, and external vendors
• Develop integrated project plans, manage dependencies and risks, resolve resource conflicts, and communicate status and decisions to technical and executive stakeholders
• Monitor ServiceNow incident, request, problem, and change queues; establish processes for assignment, prioritization, escalation, aging, and closure quality
• Build dashboards, review cadences, and continual-improvement plans that improve SLA compliance, backlog health, response times, and service quality
• Advance infrastructure-as-code, automation, configuration standards, peer review, testing, and repeatable deployment practices
• Direct capacity planning, platform upgrades, vulnerability remediation, disaster-recovery readiness, technical-debt reduction, and hardware and software lifecycle planning
• Partner with engineering and architecture leaders to define platform roadmaps, operational-readiness requirements, support models, and service-level objectives
• Use operational, delivery, capacity, and risk data to prioritize investments and improve service reliability

Skills

• Significant experience leading infrastructure engineering, platform operations, cloud operations, DevOps, or site-reliability teams in a large production environment
• Demonstrated success managing and developing senior technical professionals, including hiring, coaching, performance management, and workforce planning
• Experience owning business-critical services, 24x7 support functions, on-call operations, and major-incident response
• Strong program-management skills with experience coordinating multiple interdependent initiatives across technical and business teams
• Experience implementing operational processes for incident, request, problem, change, service-level, and continual-improvement management
• Experience using ServiceNow or a comparable enterprise ITSM platform to manage queues, workflows, dashboards, SLAs, and operational reporting
• Working knowledge of Linux, Kubernetes, OpenStack or comparable private-cloud technologies, networking, storage, observability, infrastructure as code, and Terraform
• Ability to evaluate technical architecture, operational risk, capacity, implementation plans, and engineering tradeoffs without acting as the team's primary hands-on engineer
• Strong written and verbal communication skills, including the ability to communicate complex technical issues, risk, and delivery status to engineers and executives
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent practical experience
• Experience operating OpenStack and Kubernetes platforms at enterprise scale
• Familiarity with Amazon Web Services, Microsoft Azure, and Google Cloud Platform, including hybrid- and multi-cloud operating models
• Experience with Terraform, configuration-management tools, CI/CD pipelines, Git-based workflows, policy as code, and automated infrastructure testing
• Experience defining service-level indicators, service-level objectives, operational-level agreements, and reliability metrics
• Experience with capacity forecasting, disaster-recovery testing, vulnerability management, infrastructure lifecycle planning, and vendor management
• Familiarity with ITIL service-management practices and certifications such as ITIL, PMP, or PgMP
• Relevant technical certifications in Kubernetes, OpenStack, Linux, Terraform, AWS, Azure, or Google Cloud

Benefits

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

Company Overview