[Remote] Sr. Program Manager - Seller Experience (Remote)

Note: The job is a remote job and is open to candidates in USA. Trace3 is hiring a Senior Program Manager, Seller Experience to improve the end-to-end experience and productivity of its sellers. The role leads seller listening, process and technology improvements, onboarding and ramp acceleration, adoption, and measurement in partnership with Revenue Operations and cross-functional teams.

Responsibilities

• Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations
• Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness
• Measure and monitor seller satisfaction and experience across regions, segments, and roles
• Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives
• Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity
• Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes
• Establish and maintain process documentation, standards, and governance practices across Revenue Operations
• Drive successful rollout, training, and adoption of new processes, tools, and capabilities
• Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements
• Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience
• Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives
• Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes
• Partner with leadership to identify trends, risks, and opportunities that improve sales execution
• Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience
• Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers
• Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives
• Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback
• Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change
• Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization
• Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions
• Establish adoption measures and accountability mechanisms to validate success and business impact
• Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions
• Build alignment across stakeholder groups and influence outcomes without direct authority
• Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer

Skills

• Bachelor's degree required
• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution
• Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms
• Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption
• Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms
• Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders
• Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes
• Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change
• Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance
• Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority
• Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership
• Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment
• Advanced degree preferred
• Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match
• 529 College Savings Plan
• Health Savings Account
• Life Insurance
• Long-Term Disability
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Generous paid time off

Company Overview

Company H1B Sponsorship