[Remote] Sr Technical Account Manager II (West Coast US - Remote)

Note: The job is a remote job and is open to candidates in USA. Particle by Digi, part of Digi International, provides integrated application infrastructure for intelligent devices across Edge AI, edge computing, and IoT products. The Enterprise Technical Account Manager II owns the technical success of a portfolio of enterprise customers, guiding deployments, production scaling, retention, and expansion while coordinating with customer success, account management, engineering, product, and professional services teams.

Responsibilities

• Own all technical facets of an Enterprise account portfolio, including support, enablement, and escalation
• Drive down Time to Value by engaging in a rapid cadence of technical contact throughout the Customer Onboarding process
• Collaborate closely with the Account Management team, advising the advancement of key inflection points within the customer journey
• Adroitly communicate product gaps and platform issues to Particle by Digi’s Product and Engineering departments
• Lead customers down happy paths of development, enabling customers with Particle by Digi’s best practices and design principles
• Thoroughly document the development and evolution of customer implementations and use-cases throughout their lifecycle
• Participate in on-call pager rotation for escalations
• Inform the development of Particle by Digi’s Technical Account Management Team by bringing your formal experience in this capacity to bear

Skills

• This position will cover the West Coast Territory so looking for someone in the Pacific or Mountain Time Zone
• Typically requires a Bachelor's degree in a related discipline and 3-5 years related sales and/or engineering experience, 1+ years sales engineering/Technical Sales experience or equivalent education and work experience
• 3-5 years experience as a customer-facing Technical Account Manager
• Relevant experience in Professional Services, Solutions Architecture, or other customer-facing technical roles applies, but strong preference is awarded to those with formal Technical Account Management experience
• 3-5 years hands-on experience in one or more of the following specializations:
• Embedded Programming (C, C++, or related)
• Cloud Infrastructure (REST API, WebSockets, TCP/UDP troubleshooting)
• Mobile Networking Technologies (cellular stack from radio through MVNO)
• Embedded Hardware Systems a strong plus, including the ability to read and interpret schematics and PCB layouts
• Strong empathy for people facing technical challenges
• A professional, personable, and highly dependable presence
• Candidates must have valid work authorization in the United States at the time of application

Benefits

• Short-term incentive program
• New hire stock award
• Paid parental leave
• Open (uncapped) PTO
• Hybrid work environment
• Medical, health & wellbeing offerings

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