[Remote] Sr. Vice President of Key Accounts

Note: The job is a remote job and is open to candidates in USA. Quest Resource Management Group seeks a strategic operations leader to oversee vendor management, operational excellence, process improvement, and change management. The role drives efficiency, cost savings, vendor performance, and data integrity through collaboration with business leaders and cross-functional teams.

Responsibilities

• Lead and manage vendor relationships to ensure the best value, service, and terms for Quest
• Negotiate favorable contract terms and conditions, including payment terms, CPI, allowable fees, and other key contract metrics
• Identify vendors that deliver superior service and value, and work to develop long-term strategic relationships with these vendors
• Continuously assess vendor performance, providing guidance and feedback to enhance vendor service levels and efficiency
• Develop and implement actionable solutions to improve vendor relations and performance, driving both cost savings and service improvements
• Establish and implement vendor performance KPIs to track and drive vendor efficiency and operational excellence
• Develop, implement, and maintain a Process Improvement/Operational Excellence Division to enhance business operations
• Collaborate with business leaders to identify operational process gaps, design improvement initiatives, and implement solutions that streamline workflows and improve overall efficiency
• Work closely with the Enterprise Project Management Office (ePMO) to ensure process improvements align with broader organizational goals and do not overlap with other initiatives
• Develop and implement change management strategies across the organization, including managing and mitigating resistance, while driving sustainable improvements
• Drive incremental benefits to Quest, including cost savings, improved service delivery, and optimized service continuity
• Develop key performance indicators (KPIs) to track and measure vendor performance, operational improvements, and change management outcomes
• Develop KPIs in collaboration with Finance/Accounting and Operations teams to guide leadership discussions and strategic decision-making
• Implement effective change management processes across all levels of the organization, ensuring smooth transitions during operational improvements and enhancements
• Collaborate with key business leaders to ensure the implementation of process improvements and optimization initiatives are aligned with organizational goals and strategies
• Work closely with the IT department to ensure a deep understanding of system capabilities, needs, and potential gaps that may impact operational efficiency or data integrity
• Ensure seamless coordination between Operations, Finance/Accounting, and IT teams to maintain data quality, accuracy, and precision across the organization
• Own the integrity and accuracy of operational data, developing and enhancing controls to ensure high data quality and precision
• Work with cross-functional teams to ensure that all processes and systems have the appropriate data governance measures in place
• Consistent and prompt attendance
• Other duties and projects as assigned and required of the business

Skills

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field
• Minimum of 10 years of experience in Operations leadership, including vendor management and contract negotiation
• Proven track record of driving operational excellence, process improvements, and cost savings in a fast-paced environment
• Extensive experience in change management, process redesign, and implementation of best practices across cross-functional teams
• Strong experience in negotiating and managing vendor contracts, developing KPIs, and overseeing vendor relationships
• Demonstrated ability to collaborate with senior leadership and cross-functional teams to drive strategic initiatives
• Excellent leadership and people management skills with the ability to drive change and build strong teams
• Strong negotiation and analytical skills, with the ability to assess and interpret complex contracts and agreements
• Proficiency in developing and monitoring KPIs to drive organizational and vendor performance
• In-depth knowledge of operational systems, processes, and data management
• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with all levels of the organization
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities and deadlines
• Disciplined organizational skills in all aspects of job duties with strong attention to detail
• Proficient in Microsoft Office Suite and relevant operational systems or ERP software
• MBA or other relevant advanced degree is a plus

Benefits

• Medical, Dental, and Vision
• Company-paid Life and Short term disability plan
• Voluntary employee-paid LTD is offered
• Eligibility for health and life insurance plans: 1st of month following date of hire
• 401k plan with employer match
• Employee Stock Purchase Plan
• Paid Holidays, Vacation and Sick time
• Remote/hybrid work environment
• Opportunities for employees to advance within the company
• Casual business environment
• Great incentives and rewards with a quarterly recognition program

Company Overview