[Remote] Staff Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. Assured provides software solutions that modernize insurance claims processing, including digital claim filing and backend fraud detection. The Staff Site Reliability Engineer will define reliability standards, improve observability and SLO practices, build reliability reporting and incident tooling, and partner with engineering teams to operate services reliably.

Responsibilities

• Define what reliability means across a growing engineering organization. Set the standards, patterns, and reference implementations teams adopt for SLOs, error budgets, instrumentation, alerting, and incident practice — and make them easy enough to adopt that teams actually do
• Measure reliability the way customers experience it. Move us beyond component-level availability targets to end-to-end SLOs for the claims journeys insurers and claimants depend on, spanning many services and teams, and extend that into how we measure and report SLA compliance
• Unify a fragmented observability picture. Help drive our consolidation onto OpenTelemetry as a single instrumentation standard across shared services and product applications, so signal is consistent and comparable wherever it comes from
• Turn scattered reliability signal into decisions. Build on and refine the reporting layer that pulls incident, alerting, and coverage data into one place, surfacing where risk actually lives across the platform and where we're flying blind
• Shorten the distance between an incident and a lasting improvement. Improve how we detect, respond to, and learn from failure — incident tooling and automation, post-incident review practice, and making sure action items get closed rather than quietly aging out
• Help other teams run their own systems well. Embed with product teams for a period at a time: specify what reliability looks like for their most critical paths, help them build it, then hand it over with them as the durable owner
• Find the risk before it finds us. Surface coverage gaps, weak signals, and single points of failure across the platform, and make the case for fixing them before they become incidents
• Support engineering when things go wrong. Share an interrupt rotation with the rest of the SRE team, triaging reliability escalations and requests from across the organization
• Raise the technical bar around you. Mentor engineers across the organization through design review, written guidance, and hands-on collaboration on the problems they own
• Use AI to work faster and more effectively. Use tools such as Claude, Codex, Cursor, and similar platforms to support tooling development, incident analysis, debugging, documentation, and operational work

Skills

• You bring 10+ years of site reliability, production, or platform engineering experience, ideally within SaaS platforms or high-scale distributed systems environments
• You're comfortable with OpenTelemetry, metrics, traces and logs, AWS, Kubernetes, PostgreSQL, and modern incident tooling. Experience with every tool isn't required — we value strong fundamentals and the ability to learn quickly
• You've designed and landed SLOs and error budgets that teams genuinely use to make decisions, rather than dashboards nobody opens
• You can bring a product team along with you, and redirect work that genuinely belongs elsewhere
• You've run incidents and post-incident reviews, and you're as comfortable coordinating people mid-incident as you are debugging the failure itself
• You write real tooling and services, and you can reason about failure modes in systems you didn't build and debug across team boundaries
• Your engineering judgment and ability to learn matter more than experience with a particular framework or platform. Great engineers learn new technologies. Great systems thinking is harder to teach

Benefits

• Equity packages for all employees
• Platinum medical, dental, and vision healthcare plan
• Free life insurance, including long-term disability and short-term disability
• Unlimited PTO, uncapped vacation days, and paid holidays
• Maternity and paternity family leave
• Assured contributes 3% of your income to a 401(k), even if you don't contribute
• Lunch provided twice per week
• Monthly phone stipend and other home office perks
• Health FSAs and HSAs for out-of-pocket medical expenses
• Team events and offsites

Company Overview