Remote Staff Technical Customer Success Manager – API & AI Platform Leadership & Customer Adoption Champion

About brighthush

brighthush is a trailblazing AI connectivity company that builds the foundational layer every AI solution needs to thrive. From the moment a customer starts their journey, we embed AI governance, security, and scalability into the fabric of their architecture. Founded in 2017, brighthush has grown to a vibrant community of over 1,000 talented engineers, designers, and customer success professionals. Our headquarters in San Francisco is a hub of innovation, but our culture is truly distributed – we empower teams to work from anywhere in the United States while maintaining a tight-knit, collaborative spirit.

Our mission is simple: enable organizations to harness the full potential of AI and APIs with confidence, speed, and reliability. Whether a startup is building its first AI model or a Fortune 500 is orchestrating a global API ecosystem, brighthush’s platform delivers the tools, governance, and support needed to succeed.

Why Join brighthush?

• Remote‑First, USA‑Only: Work from the comfort of your home or a local co‑working space, while staying connected to a dynamic, cross‑functional team.
• Impact at Scale: Your guidance will shape the success of high‑profile customers across industries, influencing product roadmaps and driving measurable outcomes.
• Career Growth: We champion internal mobility, offering clear pathways from Customer Success to Product, Engineering, and Leadership roles.
• Learning & Development: Access to a curated library of courses, certifications, and mentorship programs that keep you at the cutting edge of AI, cloud, and API technologies.
• Competitive Compensation & Perks: A comprehensive package that includes base salary, performance bonuses, equity, health & wellness benefits, and generous paid time off.
• Inclusive Culture: A community that celebrates diversity, fosters psychological safety, and encourages continuous feedback.

Key Responsibilities

As a Staff Technical Customer Success Manager, you will be the trusted advisor for our most strategic customers, ensuring they extract maximum value from brighthush’s AI and API platform throughout their lifecycle.

• Lead end‑to‑end customer journeys, from onboarding to expansion, ensuring a seamless, high‑impact experience.
• Collaborate with Sales, Product, and Engineering to align customer goals with platform capabilities and roadmap priorities.
• Develop and execute adoption plans that translate technical requirements into actionable, measurable outcomes.
• Act as a subject‑matter expert on brighthush’s product suite, including API management, AI governance, Kubernetes, microservices, and CI/CD pipelines.
• Identify patterns across the customer portfolio and design automated, scalable engagement strategies that reduce friction and drive adoption.
• Champion innovative tooling and process improvements that enhance team efficiency and customer satisfaction.
• Serve as a thought leader in the AI and API space, representing brighthush at industry events, webinars, and community forums.
• Mentor junior Customer Success Managers, fostering a culture of continuous learning and high performance.

Essential Qualifications

• 10+ years of experience in a technical customer‑facing role, preferably within SaaS, Open Source, or Infrastructure software companies.
• Deep understanding of cloud‑native technologies: containers, Kubernetes, microservices, and CI/CD pipelines.
• Proven track record of managing a portfolio of enterprise customers, driving adoption, and delivering measurable business outcomes.
• Strong analytical mindset with the ability to translate complex data into actionable insights.
• Excellent communication skills – both written and verbal – with the ability to influence stakeholders at all levels.
• Self‑starter who thrives in a fast‑paced, remote environment and can manage multiple priorities simultaneously.
• Experience working with AI governance frameworks and API management best practices is highly desirable.
• Valid U.S. work authorization; remote work is open to candidates located anywhere in the United States.

Preferred Qualifications

• Hands‑on experience with AI/ML model deployment and monitoring in production environments.
• Background in DevOps, security, or compliance roles that intersect with API and AI platforms.
• Prior experience in a senior or lead Customer Success role, managing a team of success managers.
• Familiarity with customer success metrics such as NPS, CSAT, churn, and expansion revenue.
• Knowledge of industry‑specific regulations (e.g., HIPAA, GDPR) that impact AI and API deployments.
• Experience with customer success platforms (e.g., Gainsight, Totango) and data analytics tools.

Skills & Competencies

• Technical Acumen: Ability to dive deep into code, architecture, and deployment pipelines to troubleshoot and guide customers.
• Strategic Thinking: Translate customer pain points into long‑term value propositions and product enhancements.
• Relationship Building: Cultivate trust with C‑suite executives, technical leads, and end‑users.
• Project Management: Lead cross‑functional initiatives, set clear milestones, and deliver on time.
• Data‑Driven Decision Making: Leverage analytics to identify adoption gaps and recommend targeted interventions.
• Adaptability: Thrive in a rapidly evolving technology landscape and pivot strategies as needed.
• Mentorship: Coach and develop junior team members, fostering a culture of growth and accountability.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition, performance, and the impact you create. As a Staff Technical Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team and shaping the customer experience strategy.
• Transition into Product Management or Engineering leadership, leveraging your deep customer insights to drive product innovation.
• Take on a Customer Success Evangelist role, representing brighthush at conferences, webinars, and industry panels.
• Participate in our internal “Innovation Lab,” where you can experiment with new tools, processes, and customer engagement models.

Work Environment & Culture

brighthush’s culture is built on three pillars: Collaboration, Innovation, and Inclusion. We celebrate diverse perspectives, encourage experimentation, and reward results. Our remote teams enjoy:

• Weekly virtual town halls and cross‑team knowledge‑sharing sessions.
• Quarterly in‑person retreats that bring together remote and on‑site staff for team building and strategy alignment.
• Flexible work hours that respect personal commitments while ensuring core collaboration windows.
• A robust internal communication platform that keeps everyone connected, from project updates to casual chats.

Compensation & Perks

While specific figures vary based on experience and location, a typical compensation package for this role includes:

• Competitive base salary aligned with market benchmarks for senior technical customer success roles.
• Performance‑based bonus structure tied to customer success metrics and company goals.
• Equity options that allow you to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Unlimited paid time off and a generous parental leave policy.
• Wellness stipend, mental health resources, and access to a virtual fitness platform.
• Professional development budget for courses, certifications, and conference attendance.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas, with multiple approvals in recent years. While we cannot guarantee sponsorship for every role, we are committed to supporting qualified international talent who can contribute to our mission.

Ready to Make an Impact?

If you are a seasoned technical customer success leader with a passion for AI, APIs, and cloud‑native technology, we want to hear from you. Join brighthush and help shape the future of AI connectivity while building a career that challenges, rewards, and inspires.

Apply Now –