[Remote] Strategic Account Director (GA) (Remote)

Note: The job is a remote job and is open to candidates in USA. Cengage hires a Strategic Account Director to own strategic relationships, revenue, forecasting, and growth across assigned higher education accounts. The role leads account planning, contract negotiations, renewals, and expansion while advising institutional stakeholders and coordinating with internal teams to support customer value and program success.

Responsibilities

• Lead complex contract negotiations with senior‑level academic and administrative leaders, including provosts, chief academic officers, finance, and procurement collaborators
• Own the overall account strategy and forecast for each institution within the assigned territory. Develop multi‑year growth, retention, and expansion plans. Ensure they align with institutional priorities and Cengage business objectives
• Strategically identify and capitalize on high‑impact institutional opportunities, ensuring alignment with customer objectives and improved student outcomes
• Develops financial models and arguments that align Cengage Unlimited (CU) benefits with the institution’s specific budgetary and retention goals to demonstrate the return on investment
• Spearhead new business development opportunities at an executive level through personal sales engagement, networking, market research, and targeted outreach
• Drive institutional revenue growth and CU renewals by proactively managing renewal timelines and upsell, expansion, and conversion opportunities in partnership with Solutions Specialists
• Clearly articulate the value proposition of Cengage products and services in support of institutional priorities such as affordability, equity of access, student persistence, and academic achievement
• Own IA/EA/CUI data management and analysis, leveraging enrollment, usage, pricing, and adoption insights to inform account strategy, forecast performance, and guide decision‑making
• Lead institutional change management efforts, navigating the cultural and political shifts required to move faculty and administration toward digital access models
• Manage and deepen customer relationships through program kickoffs, onboarding support, executive‑level success reviews, and ongoing strategic engagement
• Act as a trusted strategic advisor to institutional collaborators, using data-driven insights to optimize programs and strengthen long-term outcomes
• Partner closely with sales, channel, customer success, marketing, and operations teams to ensure cohesive execution and accountability across institutional programs
• Champion disciplined pipeline, opportunity, and account management within CRM systems (Salesforce)
• Exhibit thought leadership within the institutional sales process by positioning oneself as a subject‑matter authority on Cengage institutional business models and account strategy
• Foster collaborative, high‑trust relationships across internal teams to support seamless execution and customer satisfaction
• Serves as a critical market feedback loop, synthesizing executive-level insights and institutional trends to help Cengage leadership refine product strategy and business model

Skills

• BA or BS degree
• 5+ years of successful experience in educational or enterprise‑level sales
• Proven ability to own and complete strategic account plans with long‑term revenue accountability
• Strong background in high-level negotiations
• Strong analytical, written, verbal, and presentation skills
• Deep understanding of higher‑education institutional financial and academic decision‑making structures
• Proficiency with Microsoft Office and CRM platforms, preferably Salesforce

Benefits

• Eligible to participate in the company’s variable Sales incentive compensation program.

Company Overview

Company H1B Sponsorship