[Remote] Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Rockwell Automation is hiring a Strategic Customer Success Manager to help customers realize value from subscription and services contracts. The role manages customer portfolios, drives adoption, renewals and recurring revenue growth, and works with customers and internal teams to identify opportunities and improve service offerings.

Responsibilities

• You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts
• You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools
• You will translate data and insights into customer value, leading to increased service contracts and software subscriptions
• You will deliver Executive Business Review (EBR) to main customer contacts
• You will work with sales and business leads to identify new contract opportunities
• You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings

Skills

• Bachelor's degree
• US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening
• 2+ years of experience working with customers in a commercial or sales capacity
• Experience increasing annual recurring revenue
• Experience with Gainsight and PowerBI
• Experience working across matrix organization
• Work experience in the manufacturing or automation industry

Benefits

• USA: Health Insurance including Medical, Dental and Vision
• USA: 401k
• USA: Paid Time off
• USA: Parental and Caregiver Leave
• USA: Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• Canada: Health Insurance including Medical and Dental
• Canada: Health Care Spending Account (HCSA – dependent on the plan chosen)
• Canada: Employee Assistance Program (EAP)
• Canada: Retirement plans
• Canada: Paid Time off
• Canada: Volunteering Time off
• Canada: Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Canada: Employer Paid DC Pension
• Canada: Maternity and Parental Leave Top-Up
• Canada: Fitness Reimbursement Program
• May work remotely with some travel to customers sites.

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