Remote Strategic Customer Success Manager – Global MarTech & AdTech Account Leadership (US)

About brighthush

brighthush is a trailblazing mobile experience platform that empowers brands to create seamless, personalized journeys across every touchpoint. Since its inception in 2014, brighthush has grown into a trusted partner for some of the world’s most influential companies, delivering a robust linking infrastructure that powers thousands of mobile experiences worldwide. With a culture rooted in innovation, customer obsession, and a relentless drive to push the boundaries of what’s possible, brighthush is on a mission to redefine how businesses connect with their audiences in the digital age.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that thrives on solving complex, high‑impact problems. Our remote‑first environment gives you the flexibility to work from anywhere in the United States while collaborating with colleagues across the globe. We champion continuous learning, offer mentorship programs, and provide access to cutting‑edge tools and resources that help you grow both personally and professionally.

Position Overview

We are seeking an experienced Strategic Customer Success Manager to lead a focused portfolio of global, high‑value accounts. In this role, you will act as the single point of truth for your customers, orchestrating cross‑functional teams, driving adoption of AI‑powered solutions, and ensuring measurable business outcomes. Your influence will span from executive leadership to operational teams, and you will be instrumental in shaping the future of our customer success organization.

Key Responsibilities

• Full‑Lifecycle Ownership: Own the entire customer journey for a curated set of strategic accounts, designing tailored success programs, governance cadences, and value maps that align with each client’s objectives.
• Trusted Advisor: Embed yourself within decentralized buying centers, building multi‑threaded relationships that reach up to VP and C‑level stakeholders across multiple business units.
• Global Account Leadership: Serve as the “quarterback” for a virtual, cross‑regional account team, coordinating Account Management, Solutions, Professional Services, Support, Product, and Engineering to deliver a unified experience.
• AI Program Design: Identify high‑impact use cases, develop repeatable AI playbooks, and enable customers to adopt AI across their teams and processes, driving measurable ROI.
• Adoption & Consumption Growth: Connect brighthush capabilities to each customer’s macro business strategy, quantify impact across business units, and drive usage growth.
• Expansion & Upsell: Own expansion and upsell motions on retention‑focused accounts, partnering closely with Account Management to capture new opportunities on accounts with active whitespace.
• Strategic Planning & Reporting: Lead quarterly business reviews (QBRs) and executive business reviews (EBRs), securing clear next steps on support tickets, feature requests, and strategic initiatives.
• Build vs. Buy Guidance: Guide high‑stakes consolidation and evaluation processes, helping customers decide between internal engineering investments and partnering with brighthush.
• Governance & Commercial Excellence: Navigate complex commercial realities—custom MSAs, multi‑BU and multi‑region renewals, procurement processes—and build governance frameworks that keep sprawling accounts aligned.
• Executive Storytelling: Build compelling demonstrations, executive presentations, and business value documents that articulate ROI and reinforce renewal and growth.
• Customer Advocacy: Serve as the vital link between customers and brighthush, proactively setting expectations, surfacing and closing gaps, leading communications, and supporting technical issue resolution alongside specialist teams.

Essential Qualifications

• 6+ years of experience in Customer Success or Strategic Account Management, with a proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
• Demonstrated ability to engage and influence senior stakeholders, up to VP and C‑level, across multiple regions and business units.
• Proven experience as an AI Champion—introducing, advocating for, and scaling AI solutions that enhance operational efficiency and customer impact.
• Strong business acumen: ability to connect product capabilities to customer business objectives, P&L impact, and value‑based use‑case adoption.
• Track record of orchestrating matrixed, cross‑functional teams against complex accounts, navigating decentralized buying centers and intricate org dynamics.
• Experience supporting customers on cloud‑based SaaS platforms, with sufficient technical fluency to lead solution conversations and support issue resolution when needed.
• Excellent client management, written, and verbal communication skills, with a bias for action and a strong sense of ownership and accountability.
• Comfort pulling and interpreting aggregate‑level data using tools like Looker, Tableau, or Google Analytics to build a compelling value narrative.
• Self‑starter, entrepreneurial mindset, and fluency with CRM and productivity tools (e.g., Salesforce, Asana, JIRA, Notion, Catalyst).
• 2+ years of experience in the AdTech / MarTech space is preferred, especially working with large, global, or strategic‑tier clients.

Preferred Qualifications

• Experience managing multi‑region, multi‑BU accounts with complex renewal and procurement cycles.
• Background in data‑driven decision making, with a strong analytical mindset.
• Knowledge of emerging AI technologies and their application in marketing and advertising ecosystems.
• Prior experience in a high‑growth, fast‑paced startup environment.

Skills & Competencies

• Strategic Thinking & Execution
• Stakeholder Management & Influence
• Cross‑Functional Leadership
• AI & Data Analytics Proficiency
• Business Acumen & P&L Awareness
• Communication & Storytelling
• Problem‑Solving & Decision Making
• Adaptability & Resilience
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll have the chance to:

• Lead high‑visibility initiatives that shape the future of our customer success organization.
• Mentor and coach junior team members, fostering a culture of continuous improvement.
• Participate in cross‑departmental projects that expose you to product, engineering, and sales functions.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Access a robust learning platform with courses on AI, data analytics, leadership, and more.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Real‑time collaboration tools (Slack, Zoom, Notion).
• Inclusive decision‑making processes that value every voice.
• A commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation & Benefits

While specific salary ranges are not disclosed here, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Retirement planning options, including 401(k) matching.
• Paid time off (vacation, sick leave, personal days).
• Wellness stipend and access to mental health resources.
• Professional development budget and conference travel support.

Ready to Make an Impact?

If you are a strategic thinker with a passion for customer success, AI innovation, and driving measurable business outcomes, we want to hear from you. Join brighthush and help shape the future of mobile experiences for the world’s most influential brands.

Apply Today and become a key player in a company that is redefining the intersection of technology and customer experience.

For more information about brighthush and to submit your application, visit brighthush.io or click the link below.