[Remote] Supervisor, Field Operations

Note: The job is a remote job and is open to candidates in USA. Comtech Telecommunications Corp. develops and operates communications infrastructure for public safety and emergency response. The Supervisor, Field Operations leads installation and maintenance technicians supporting computer and network equipment at PSAPs and data centers, and coordinates field work with clients and internal teams.

Responsibilities

• Supervise, mentor and handle direct reporting of installation and maintenance technicians. Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client
• As needed, provide such mentoring as “leading by example” where you are on-site for significant milestones which may include being personally involved in the installation, testing or quality check of projects
• Report functionally to the Comtech NG911 Program Manager. (PM) Serve as the PM’s primary contact for installation and maintenance
• Communicate often with the client, cross functional teams, and external providers. Maintain a reputation for responsiveness including emails, service requests, and other forms of communication
• Show a customer focused attitude by building a rapport with local PSAP management, supervisors and staff through a combination of calls and on-site visits
• First point of escalation for deployment, installation, break-fix and customer escalation activities during normal business hours
• Frequent travel within the State of Ohio will be required
• Any other appropriate duties as assigned by Field Services Manager

Skills

• 3-5 or more years of related experience, including supervisory experience
• Computer systems / IP Network installation experience
• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience

Benefits

• Remote work (Columbus, OH)

Company Overview

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