Seasoned Remote Customer Service Representative – Florida, 10‑Hour Shifts, 24/7 High‑Volume Call Center, Competitive Pay & Benefits

About brighthush

brighthush is a leading communications partner that powers the customer experience for a diverse portfolio of businesses across the United States. With a reputation for reliability, innovation, and a relentless focus on service excellence, brighthush has become the go‑to hub for companies that need to stay connected with their customers around the clock. Our mission is simple: deliver exceptional, empathetic, and efficient communication solutions that drive customer satisfaction and business growth.

Operating from a state‑of‑the‑art, fully remote infrastructure, brighthush empowers its team members to work from anywhere while maintaining the highest standards of quality and performance. We are proud of our culture of continuous improvement, data‑driven decision making, and a collaborative environment that values every voice.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic, high‑energy environment that rewards dedication, resilience, and a passion for customer service. Here’s what sets us apart:

• Competitive Compensation: Earn $16 per hour, with the potential for performance bonuses and overtime.
• Comprehensive Benefits: Medical, dental, and vision coverage, a 401(k) plan with company match, and an Employee Stock Ownership Plan (ESOP) that lets you share in our success.
• Work Flexibility: 10‑hour shifts (4 days on, 3 days off) that allow you to balance work and life while still meeting the demands of a 24/7 operation.
• Career Growth: Structured training programs, mentorship, and clear pathways to advance into supervisory or specialized roles.
• Inclusive Culture: We celebrate diversity and foster an environment where every team member feels respected, heard, and empowered.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for multiple client brands. Your day-to-day tasks will include:

• Handling inbound calls from a variety of clients, each with unique protocols and scripts.
• Accurately entering data into client systems while maintaining a high level of precision.
• Adhering to strict Key Performance Indicators (KPIs) such as schedule adherence, average wrap time, and quality assurance scores.
• Managing a high volume of calls in a fast‑paced environment, demonstrating composure under pressure.
• Continuously learning and applying new client procedures, policies, and product knowledge.
• Collaborating with team members and supervisors to troubleshoot issues and improve processes.
• Maintaining a professional, empathetic, and courteous demeanor on every call.

Essential Qualifications

• Full‑time remote residency in Florida.
• Excellent command of written and spoken English, with impeccable grammar and clear articulation.
• Typing speed of at least 30 words per minute.
• Strong attention to detail and a commitment to quality.
• Ability to adapt quickly to new scripts, protocols, and client requirements.
• Reliable, high‑speed wired internet connection (Ethernet) and a stable power supply.
• Professional‑grade wired headset with microphone.
• Minimum screen resolution of 1600x900; dual monitors highly preferred.
• Windows 11 or higher operating system (Chromebooks, Apple/Mac, and tablets are not supported).
• Availability for 10‑hour shifts, 4 days on/3 days off, including one weekend day per week and holiday work as required.

Preferred Qualifications

• Prior experience in a high‑volume call center or customer service role.
• Experience handling multiple client accounts simultaneously.
• Familiarity with CRM systems and data entry tools.
• Knowledge of call center metrics and performance dashboards.
• Previous remote work experience with self‑management and time‑management skills.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal communication; active listening skills.
• Problem‑Solving: Ability to diagnose issues quickly and provide effective solutions.
• Time Management: Efficiently manage call flow while meeting KPIs.
• Adaptability: Thrive in a dynamic environment with frequent changes in scripts and protocols.
• Team Collaboration: Work seamlessly with peers and supervisors to achieve shared goals.
• Technology Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering client products, call center best practices, and soft‑skill development.
• Mentorship programs pairing you with experienced supervisors who can guide your professional journey.
• Clear advancement tracks to roles such as Team Lead, Quality Analyst, or Client Account Specialist.
• Cross‑training opportunities across different client accounts, expanding your skill set and marketability.
• Regular performance reviews and goal‑setting sessions to help you map out your career path.

Work Environment & Company Culture

Even though you’ll be working from home, you’ll feel the pulse of brighthush’s vibrant culture:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Monthly virtual social events, trivia nights, and wellness challenges.
• Open communication channels with leadership, ensuring your voice is heard.
• A culture that values work‑life balance, mental health, and personal growth.

Compensation & Benefits

We offer a comprehensive package designed to support your well‑being and future:

• Hourly Rate: $16 per hour, with potential for overtime and performance bonuses.
• Health Coverage: Medical, dental, and vision insurance plans available from day one.
• Retirement Planning: 401(k) plan with company match to help you build long‑term wealth.
• Equity Participation: Employee Stock Ownership Plan (ESOP) giving you a stake in brighthush’s success.
• Paid Time Off: Generous PTO policy, including sick days, personal days, and holidays.
• Professional Development: Access to online courses, certifications, and conference sponsorships.
• Technology Stipend: After the new hire period, brighthush provides company‑issued equipment to ensure you have the best tools for success.

How to Apply

If you are detail‑oriented, tech‑savvy, and thrive in a fast‑paced, high‑volume environment, we want to hear from you. Join brighthush and become part of a team that values excellence, innovation, and the human touch.

Ready to take the next step? and start your journey toward a rewarding career in customer service.