[Remote] Supervisor, Records Administration

Note: The job is a remote job and is open to candidates in USA. Herbalife is hiring a Supervisor, Worldwide Records Administration to lead a team and oversee daily records operations. The role focuses on audits, process improvements, employee development, and consistent service for members worldwide.

Responsibilities

• Guide daily departmental operations and champion innovative approaches that elevate productivity, service quality, and consistency
• Turn global audit findings into substantial action by recommending effective resolutions and ensuring reports are completed and uploaded on time for monthly scorecards and dashboards
• Use insights from the global audit dashboard to identify trends and strengthen the team through targeted training, resources, and support
• Lead the monthly FTC Conversion Audit for United States and Puerto Rico distributors and Preferred Members, helping identify potential system issues during the conversion process
• Build confidence in our operations by supporting Internal and External Audits, coordinating walkthroughs, and providing requested samples
• Drive projects that improve processes, accelerate employee development, and create greater operational efficiency
• Help shape company initiatives affecting Records operations by capturing business requirements, conducting user acceptance testing, and creating training materials for Worldwide Member Services teams
• Empower employees to do their best work by setting meaningful performance goals, delegating responsibilities, providing ongoing coaching, and preparing midyear and year-end performance reviews
• Keep the team connected to relevant technology changes and turn new knowledge into practical, forward-looking improvements
• Keep the Manager advised and aligned through clear weekly departmental status updates
• Model and promote a culture of professionalism, collaboration, respect, and accountability while upholding company and departmental guidelines
• Contribute wherever needed by performing additional duties as assigned

Skills

• Excellent verbal, written, and presentation skills that help you inform, influence, and connect with others
• Strong organizational, leadership, delegation, and follow-through capabilities
• A practical, solutions-focused approach and the ability to deliver meaningful results with general supervision
• A member-first approach, strong customer and results orientation, and openness to feedback
• The ability to bring clarity to competing priorities, multitask effectively, and meet deadlines in a fast-paced environment
• A collaborative spirit and the confidence to communicate effectively with employees at every level, including executive leadership
• Proficiency with Microsoft Outlook, Word, and Excel
• At least two years of experience in a supervisor or team lead role
• At least five years of experience in a fast-paced customer service environment
• High school diploma or GED equivalent
• Bachelor's degree
• Experience in the direct selling or marketing industry
• Working knowledge of Herbalife business systems
• In-depth knowledge of the Herbalife Marketing Plan
• In-depth knowledge of Worldwide Records policies and procedures
• Multilingual communication skills in addition to English, both oral and written

Benefits

• For eligible employees in the U.S. (limited to the 50 States and the District of Columbia): Group Health Programs, including Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D, Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP).
• For eligible employees in the U.S. (limited to the 50 States and the District of Columbia): Other Voluntary Benefit Programs, including a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance.
• For eligible employees in the U.S. (limited to the 50 States and the District of Columbia): Paid time off, including Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave, and time off for voting.

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