[Remote] Support Engineer - Industrial Water Treatment

Note: The job is a remote job and is open to candidates in USA. Solenis is hiring a Support Engineer for its Pulp and Water division. The role supports customer-site water treatment programs through testing, chemical and equipment management, troubleshooting, and collaboration with site teams and customers.

Responsibilities

• The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation
• Interfaces with the customer to understand any issues with chemicals or equipment
• Manages product inventory at the customer including deliveries to process units and offloading to customer tanks
• Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Delivers chemical and compiles trial data at the customer site
• Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues
• Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
• Specs out, sets up, maintains and troubleshoots monitoring and feed equipment
• Works with the site team and customers to ensure optimal program performance
• In this position the employee will be trained to conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship

Skills

• Bachelor's Degree (Science or other technical degree)
• Would consider experience in lieu of a technical degree
• Solving complex and non-routine technical problems
• Strong relationship management skills
• Industry and customer literate, or ability to pick up industry and Solenis technologies quickly
• Drive for results; proactively addresses complex issues
• Fluency in Microsoft Office (Word, Excel and PowerPoint)
• Must have a Valid Driver's License and Clean Motor Vehicle Record

Benefits

• Continuous professional development with many opportunities for growth!
• 3 weeks of vacation, additional floating holidays & sick time
• Incentive Plan
• Annual Merit Increases
• 401(k) w/ match
• Company Vehicle, Laptop, Phone
• Medical, dental, vision & 401K
• Numerous opportunities for professional growth and development

Company Overview

Company H1B Sponsorship