[Remote] Systems Application Analyst III - Willow

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global provider of business and technology services. The Systems Application Analyst III supports healthcare technology solutions by designing, implementing, testing, and maintaining applications, while coordinating migrations, training, troubleshooting, and end-user support. The role serves as a subject matter expert and escalation point, leads application initiatives, and mentors team members.

Responsibilities

• Lead complex application initiatives and enterprise-wide projects in partnership with operational and technical stakeholders
• Design, configure, implement, test, and support application solutions to meet business and clinical requirements
• Serve as the primary escalation point for application-related issues and support activities
• Mentor team members on application design, workflow optimization, troubleshooting, and best practices
• Identify and recommend technology solutions to enhance operational efficiency and user workflows
• Coordinate communication, implementation activities, and support efforts for recurring software updates and enhancements
• Facilitate collaboration among end users, technical teams, and leadership to ensure effective communication and successful project outcomes
• Establish and maintain quality assurance processes to protect the integrity of production systems and integrated third-party applications
• Evaluate and communicate cross-application impacts of system configurations, upgrades, and enhancements
• Prioritize team initiatives and adapt resources based on organizational needs
• Apply project management methodologies to support planning, implementation, and execution of initiatives
• Lead root cause analysis efforts and develop strategies to improve troubleshooting effectiveness
• Foster accountability, teamwork, and ownership of projects and operational responsibilities
• Stay informed of industry trends, IT best practices, and emerging technologies to support continuous improvement
• Support a culture of service excellence by effectively interacting with patients, customers, and stakeholders while demonstrating professionalism, respect, and empathy

Skills

• Minimum of five (5) years of relevant application support experience
• Epic Willow Ambulatory Certification required
• Bachelor's degree in nursing, Computer Science, Information Systems, or a related field or equivalent combination of education and relevant experience may be considered
• Two years of project management and/or application leadership experience preferred
• Epic Willow Inventory Certification highly preferred

Benefits

• This position may also be eligible for incentive compensation based on individual and/or company performance.
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending or health savings account
• Life insurance
• AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits
• Remote work

Company Overview

Company H1B Sponsorship