[Remote] Systems Engineer II

Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Systems Engineer II to lead a team of Dynatrace engineers and serve as the enterprise Dynatrace subject matter expert. The role owns observability platform architecture, deployment, optimization, governance, and strategy while supporting performance analysis, incident response, and regulatory compliance.

Responsibilities

• Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts
• Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
• Foster a culture of continuous improvement, accountability, and technical excellence
• Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
• Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
• Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
• Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
• Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
• Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
• Drive adoption of full-stack monitoring across application, infrastructure, and user experience layers
• Identify and eliminate observability gaps across critical systems
• Lead performance analysis, root cause investigations, and continuous improvement initiatives
• Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
• Act as a trusted advisor to engineering teams on performance engineering best practices
• Support incident management and post-incident reviews with actionable insights
• Provide executive-level reporting and dashboards on system health and performance trends
• Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
• Maintain documentation, operational procedures, and platform standards
• Support audit and regulatory activities related to monitoring and observability

Skills

• 6+ years of hands-on experience with Dynatrace in large enterprise environments (required)
• 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
• Proven experience leading or supervising technical teams
• Strong expertise in:
• Dynatrace OneAgent deployment and configuration
• Smartscape topology and service flow mapping
• Alerting, dashboards, and custom metrics/events
• Solid understanding of:
• Cloud platforms (AWS, Azure, or GCP)
• Microservices and containerized environments (Kubernetes, OpenShift)
• CI/CD pipelines and DevOps practices
• Strong analytical and problem-solving skills with a proactive mindset
• Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
• Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
• Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI)
• Understanding of Directory and Authentication services
• Understanding of client server architecture
• Understanding of three (3) tier network architecture
• Working knowledge or desktop and server virtualization
• Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
• Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience
• Experience in financial services or other highly regulated industries
• Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
• Experience with Infrastructure as Code (Terraform, Ansible, etc.)
• Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
• Familiarity with scripting languages (Python, PowerShell, or Bash)
• Experience implementing AIOps or automation-driven monitoring strategies

Benefits

• Remote work

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