Remote Position
[Remote] TeamCenter Help Desk Analyst
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Axis Technologies is seeking a Teamcenter Help Desk Consultant to provide Tier 1 and Tier 2 support for Siemens Teamcenter users in an Aerospace & Defense environment. The role troubleshoots user and data issues, supports administration and security processes, manages incidents, and develops documentation and training.
Responsibilities
- Provide Tier 1 and Tier 2 Help Desk support for Siemens Teamcenter users
- Troubleshoot Teamcenter Active Workspace and Rich Client issues
- Resolve user access, role, group, and security-related issues
- Support engineering users working with CAD integrations such as NX, Creo, CATIA, and SolidWorks
- Assist users with document management, BOM structures, revisions, releases, and workflows
- Manage support tickets using ServiceNow or similar ticketing systems
- Analyze, document, and resolve Teamcenter production issues
- Escalate complex issues to PLM Administrators, Architects, or Siemens support
- Track issue resolution and communicate status updates to stakeholders
- Investigate data integrity issues
- Assist with item creation, revisions, workflows, datasets, and change management processes
- Support Engineering Change Requests (ECRs), Engineering Change Orders (ECOs), and release processes
- Assist with migration and cleanup activities as directed
- Support access provisioning and de-provisioning
- Follow ITAR, EAR, NIST, CMMC, and corporate cybersecurity requirements
- Maintain audit records and documentation as required
- Create user guides and knowledge-base articles
- Conduct Teamcenter user training sessions
- Develop support procedures and troubleshooting documentation
- Participate in process improvement initiatives
- Work closely with:
- Engineering
- Manufacturing
- Quality Assurance
- Configuration Management
- IT Infrastructure
- PLM Administration Teams
Skills
- Must be a U.S. Citizen
- 2+ years of Teamcenter support experience
- Experience supporting Teamcenter Active Workspace and/or Rich Client
- Understanding of: • BOM Management • Workflow Management • Change Management • Document Management • User Security
- Experience supporting CAD integrations
- Strong customer-service and troubleshooting skills
- Ability to work independently and prioritize multiple support requests
- Siemens Teamcenter
- Active Workspace
- Microsoft Windows
- SQL fundamentals
- ServiceNow or similar ticketing systems
- Ability to obtain and maintain a U.S. Government security clearance preferred
- Active Secret clearance is a plus
- Aerospace & Defense industry experience
- Teamcenter administration experience
- BMIDE knowledge
- Teamcenter Environment Manager experience
- Teamcenter Deployment Center experience
- NX
- Creo
- CATIA
- SAP
- Oracle ERP
- Active Security Clearance (Secret or higher)
- ITIL Foundation Certification
- BMIDE
- Teamcenter Visualization
- NX Integration
- Teamcenter Security Administration
- Teamcenter Multi-Site
- Azure DevOps or Jira
Company Overview