[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Summit is hiring a Technical Account Manager to own technical relationships with enterprise clients that have complex infrastructure environments. The role connects client business objectives with technical recommendations, coordinates across internal teams, and helps manage risks, transitions, and long-term account success.

Responsibilities

• Own the technical relationship across a portfolio of complex enterprise clients, serving as a trusted advisor to technical leaders and executive stakeholders
• Develop deep knowledge of each client’s business, infrastructure, architecture, stakeholders, priorities, technical dependencies, and use of Summit services
• Build relationships across client teams and identify opportunities to strengthen those connections over time
• Lead proactive conversations about technical governance, operational health, capacity, resilience, scalability, technical debt, and infrastructure lifecycle needs
• Identify risks and dependencies early, working with clients and Summit teams to develop plans before they become larger issues
• Provide strategic technical recommendations and roadmaps aligned with each client’s business objectives and technology strategy
• Bring technical insight and account context to QBRs, architecture discussions, business reviews, and strategic planning conversations
• Partner with account teams on customer health, renewal readiness, and expansion opportunities grounded in client needs
• Guide clients through major transitions, including onboarding, steady-state support, expansions, upgrades, and migrations
• Maintain technical and relationship oversight during delivery to keep requirements, commitments, communication, and handoffs aligned
• Lead structured remediation efforts for technically complex accounts that need elevated attention
• Coordinate across Support, Engineering, Delivery, PMO, Operations, Sales, and other Summit teams to keep technical priorities visible and actions moving
• Stay current on emerging technologies and infrastructure practices, translating relevant developments into useful guidance for clients

Skills

• Bring deep experience in infrastructure design, implementation, architecture, operations, or technical advisory work
• Have worked with complex enterprise environments and understand how infrastructure decisions affect critical business operations
• Can connect a client's business objectives to practical technical recommendations and longer-term plans
• Build credibility with engineers, technical leaders, and executives
• Translate complex technical topics into clear conversations and actionable decisions
• Can guide work across multiple teams and drive accountability without direct authority
• Spot risks, ask good questions, and follow through when the path forward is complicated
• Stay curious about emerging technologies while keeping your recommendations grounded in what the client needs
• Experience in Technical Account Management, technical consulting, or another customer-facing advisory role
• Experience in managed services, cloud infrastructure, hosting, MSP, or data center environments
• Broad knowledge of public and private cloud, virtualization, compute, networking, storage, backup and disaster recovery, security, containers, and related technologies
• Experience conducting architecture, capacity, resilience, operational health, or infrastructure lifecycle reviews
• Technical certifications across AWS, Azure, GCP, VMware, networking, security, or related technologies
• Familiarity with ITIL, TOGAF, or business analytics tools such as Power BI

Benefits

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture

Company Overview