Remote Position
[Remote] Technical Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Spreedly is hiring a Technical Account Manager to support pre-sales and customer solutioning for its payments platform. The role partners with prospects, customers, Account Executives, Product, and Engineering to scope technical solutions, support sales evaluations, and accelerate customer value realization.
Responsibilities
- Lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities
- Deliver compelling demos, architecture diagrams, and documentation that support sales conversations and technical evaluation
- Translate business and technical requirements into actionable solution proposals and implementation plans that support scalability and reuse
- Develop and maintain reusable demo environments, solution artifacts, and objection handling templates
- Work with Product and Engineering teams to provide prospect feedback and ensure solution feasibility
- Partner with Customer Success and Support teams to ensure smooth implementation handoffs
- Serve as a technical expert in RFPs, security reviews, and compliance questionnaires
- Educate internal teams on platform capabilities, integration patterns, and sales enablement materials
Skills
- 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Manager role within a B2B SaaS or fintech environment
- Industry experience with eCommerce, PSPs, payment orchestration, or payment platforms
- Strong knowledge of APIs, SDKs, and system integration principles (especially REST and webhooks)
- Familiarity with scripting or backend programming (Python, Ruby, or JavaScript a plus)
- Experience collaborating with Sales and Product teams on enterprise deals
- Excellent verbal and written communication skills, including customer-facing documentation
- Ability to simplify complex technical topics and guide customer decision-making
- Comfortable owning discovery and demo stages in an enterprise sales motion
- Applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country
- Background in payments, card-not-present commerce, fraud, or gateways preferred
- Experience with implementation or support functions is a plus
Benefits
- Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
Company Overview