[Remote] Technical Account Manager- DACH

Note: The job is a remote job and is open to candidates in USA. Camunda is hiring a Technical Account Manager to advise strategic enterprise customers and help them achieve measurable value from adopting its process orchestration platform. The role leads adoption planning, provides technical guidance, manages risks, and coordinates with internal teams to drive customer outcomes.

Responsibilities

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
• Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
• Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives

Skills

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
• Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
• A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders
• Able to synthesize and explain complex • issues clearly to varied audiences
• Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
• Fluency in German
• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
• Familiarity with Camunda products

Benefits

• Remote work from anywhere, with a flexible work setup.
• Home office budget.
• Co-working space support.
• Flexible time off.
• Annual Kickoff, team offsites, and Camundi Connection Budgets, including contributions to meetups while travelling and local gatherings with fellow Camundi.
• Access to locally tailored healthcare.
• Modern Health for global mental wellbeing.
• Live Well Lifestyle Spending Account (LSA), a flexible global benefit; launches in 2026 and scales to €1,000 annually from 2027.
• Retirement and pension plans, often with company contributions.
• Life and disability insurance where relevant.
• Up to $/€/£1,000 per year for self-driven learning, including courses, certifications, and books.
• Equity through the Virtual Stock Option Plan (VSOP), where applicable.

Company Overview

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