[Remote] Senior Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Bloomreach builds an agentic personalization platform for commerce experiences. The Senior Solutions Consultant partners with the Sales team as a pre-sales advisor, delivering technical demonstrations, solution design, proofs of concept, and consultancy across the platform, including AI-powered product discovery.

Responsibilities

• Assume the role of Bloomreach platform and solutions expert to support the Sales team in a pre-sales capacity
• Support the Sales team with tailored product demonstrations, presentations, and similar deliverables for prospects, customers, and partners focused on driving value through AI-powered search, merchandising, and recommendations, powered by Loomi AI
• Partner with Account Executives to develop account strategy and execution across the sales cycle, assisting with activities such as client discovery, product demos, RFPs, and proofs of concept
• Qualify, design, and demo solutions across ecommerce site search, category merchandising, and product recommendations, including combined platform storylines in complex deals, acting as an industry & showcase expert for partners, customers, and prospects
• Own proofs of concept and site assessments from start to finish, including success criteria, product feed validation, demo environment build, and results readouts, and build rapport with business users to secure the business win alongside the technical win
• Conduct scoping meetings and create technical implementation plans to ensure catalog, data, and use case needs are properly mapped to the platform’s capabilities
• Understand client priorities, challenges, and objectives as part of client discovery
• Stay updated on the latest features and capabilities of Loomi AI, our agentic platform for personalization, and the apps it powers like product search and merchandising, and educate clients & partners on how to use these for their benefit

Skills

• 6+ years of relevant experience in Presales, preferably in SaaS or ecommerce
• Experienced in technical sales (SaaS, ecommerce search, merchandising, e-commerce platforms) and can drive a complex technical sales process
• Understands basic concepts of Machine Learning and AI, search relevance, merchandising, recommendations, and analytics
• Is comfortable presenting on technical subjects, including to non-technical audiences
• Have industry experience in retail, e-commerce, marketplace, or D2C brands
• Has development experience in HTML, CSS, JS and web technologies
• Some proficiency with APIs and integrations, and the ability to work closely with client IT teams
• Excellent problem-solving skills and the ability to design solutions that meet complex business requirements
• Strong communication and presentation skills
• A commitment to continuous learning and staying updated on the latest industry trends and technologies
• Expertise with frontend programming languages (JS/HTML/CSS) and product catalog and feed formats (e.g. JSON, XML, CSV) also a plus
• Experience with ecommerce site search, merchandising, and recommendations (e.g., relevance tuning, category ranking, A/B testing)
• Familiarity with ecommerce platforms and headless commerce architectures (e.g., Shopify, Salesforce Commerce Cloud, Adobe Commerce)

Benefits

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution
• A great deal of freedom and trust; no clocking in and out, corporate rules, or long approval processes
• Flexible working hours
• Virtual-first work with several Bloomreach Hubs available across three continents
• Company events
• 5 paid days off to volunteer (subject to employment type; interns are exempt, usually for the first 6 months)
• Personal development workshops on various topics run by experts from inside the company
• Continuously developing and updating competency maps for select functions
• A resident communication coach available to help navigate work-related communications and decision-making challenges (subject to employment type; interns are exempt, usually for the first 6 months)
• Leader Development Program for managers, including regular comprehensive feedback, consultations with a coach, and follow-up check-ins
• $1,500 annual professional education budget for education products such as books, courses, and certifications (subject to employment type; interns are exempt, usually for the first 6 months)
• Employee Assistance Program with counselors for non-work-related challenges (subject to employment type; interns are exempt, usually for the first 6 months)
• Subscription to Calm, a sleep and meditation app (subject to employment type; interns are exempt, usually for the first 6 months)
• One additional DisConnect day off each quarter
• Sports, yoga, and meditation opportunities
• Extended parental leave of up to 26 calendar weeks for Primary Caregivers (subject to employment type; interns are exempt, usually for the first 6 months)
• Restricted Stock Units or Stock Options, depending on team member role, seniority, and location (subject to employment type; interns are exempt, usually for the first 6 months)
• Company performance bonus (subject to employment type; interns are exempt, usually for the first 6 months)
• Employee referral bonus of up to $3,000
• Recognition and celebration of work anniversaries

Company Overview

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