[Remote] Technical Manager, Tools

Note: The job is a remote job and is open to candidates in USA. CVP is a healthcare, technology, and consulting services firm supporting public sector and federal government clients. The Technical Manager will lead the Tools Management team, serve as the primary client-facing technical leader, and oversee collaboration and DevOps tools including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQube. The role also involves hands-on technical administration, reporting, tool health management, and continuous improvement in a cloud-based environment.

Responsibilities

• Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, and professional development support
• Serve as the primary client-facing leader for CMS federal stakeholders, presenting program status, risks, and recommendations with clarity and confidence
• Facilitate and present at client workshops, stakeholder briefings, and program-level reviews
• Lead participation in Program Increment (PI) planning events, coordinating dependencies and ensuring tool readiness aligns with PI objectives
• Foster a collaborative team culture aligned with CVP values and CMS Agile standards
• Maintain hands-on expertise in Jira, Confluence, and GitHub, with the ability to step in and perform administration, configuration, and troubleshooting as needed
• Oversee administration and maintenance of the full collaboration and DevOps toolset, including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQube
• Monitor tool health and performance, proactively resolving issues to minimize disruption to development teams
• Plan and execute tool upgrades and updates using no-downtime deployment strategies
• Serve as the subject matter expert and final technical authority across all supported tools
• Contribute to sprint, monthly, and PI status reports covering tool availability and platform health
• Drive continuous improvement through automation, process optimization, and emerging technology adoption
• Oversee development and maintenance of documentation, runbooks, and SOPs for all supported tools

Skills

• Ability to obtain and maintain a federal government Public Trust clearance
• 2+ years of experience in a technical management or senior technical lead role, including direct supervision of technical staff
• Demonstrated experience presenting to and engaging with federal clients, including facilitation of workshops and PI planning sessions
• Hands-on expertise with Jira, Confluence, and GitHub Enterprise, including advanced configuration and administration
• Experience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setup
• Experience with SSO/MFA administration, preferably with Okta or similar identity providers
• Working knowledge of AWS cloud environments
• Strong written and verbal communication skills with a proven track record of briefing federal stakeholders
• Experience in a SAFe or scaled Agile environment supporting multiple development teams
• Knowledge of CMS, HHS, or federal IT standards including FISMA, ATO processes, and NIST frameworks
• Familiarity with additional tools such as CloudBees CI, JFrog Artifactory, TestRail, Grafana, or Splunk
• Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or SAFe certification

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