[Remote] Technical Operations Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. Omnidian provides performance assurance services for distributed solar and energy storage assets. The Commercial Technical Operations Manager leads technical operations for an assigned portfolio, serving as a client contact and coordinating asset performance, service, QA/QC, and process improvement.

Responsibilities

• Be the primary technical contact for assigned clients across about 250-350 MW of distributed solar assets
• Review service visit reports before they go to clients, and join weekly client check-in calls to answer technical questions as they come up
• Draft scopes of work for service, repair, and retrofit activities that field service partners can follow and quote
• Maintain strong working relationships with clients, field service partners, internal teammates, and other asset stakeholders
• Investigate issues in site monitoring platforms, trace faults from the array through the inverter, MV collection, and utility interconnection, and start the work to restore or improve performance
• Create, manage, and oversee tickets for planned and unplanned service
• Coordinate service activities with field service partners, and review their quotes against the scope before work starts
• Support onsite technicians during service work and check-out calls
• Work with outside engineering firms on retrofits, repowering, and redesigns
• Support our commercial BESS (battery energy storage system) program alongside the program lead, and use what we learn in the field to expand and improve our offerings
• Oversee BESS service with OEMs and field partners, and diagnose alarms and hardware faults
• Help run Omnidian's QA/QC program: review inspection and commissioning findings, and write and update SOPs
• Develop our MV equipment strategy and manage our MV service and testing partners, and bring them in early on interconnection, outage, and failure work
• Lead an annual review of our preventive maintenance and aerial inspection reports to identify large remediation and repowering projects
• Plan and scope special projects on older systems and follow them through execution
• Work with Sales and Go-to-Market teams on new and existing products: give technical input on scope and pricing, and review contracts before signing to catch operational risk

Skills

• You have a safety first mindset, never allowing the compromise safety for convenience
• You manage several priorities at once and make decisions without waiting to be told
• You know when to handle an issue yourself and when to escalate it
• You work from a process and catch details others miss
• You write things down: procedures, scopes, and project plans that other people can follow
• You pick up new tools and systems quickly as the business changes
• You stay level when a client is upset or a site is down, and you can bring the conversation back to the facts
• You write and speak clearly, whether the reader is a client or a technician
• 4+ years in solar, including at least 2 years of hands-on field work (technician, installer, or OEM field service engineer) and at least 2 years in operations, asset management, field service coordination, or technical account management
• At least 2 years of direct technical experience on solar assets of 1 MW or larger, including 600 to 1500 Vdc PV architecture and 3-phase AC connections, with root-cause troubleshooting from array strings to central inverters
• Solid understanding of National Electrical Code requirements for PV and energy storage (Articles 690, 691, 705, 706) as applied to field inspections, testing, and repair
• OSHA certification; 10 hour minimum, must hold or be willing to obtain
• Working understanding of medium-voltage systems, including collection circuits, utility interconnection standards, and protective relays (SEL or equivalent)
• Working knowledge of commercial energy storage systems, including inverter behavior, BMS alarm diagnosis, and hardware fault troubleshooting
• Experience writing or reviewing scopes of work, service agreements, customer contracts, and manufacturer warranties well enough to spot gaps and risk
• Ability to review electrical schematics, single-line diagrams, site designs, and technical submittals
• Experience using telemetry and DAS monitoring tools to tell a real operational fault from a telemetry offline condition
• Experience with ticketing platforms (Salesforce, Zendesk), plus strong Google Workspace and Excel skills
• Experience on 5 MW+ solar or storage sites, including community solar
• Deep MV expertise, including transformer, switchgear, and relay testing or settings review, and experience working with MV service partners
• Experience scoping remediation, repowering, or major retrofit projects on older systems
• Experience analyzing PM or drone inspection data across a large portfolio
• Quality assurance, thermography, or commissioning experience, including building punchlists and evaluating system terminations
• Advanced expertise in commercial battery storage, including hands-on field service, commissioning, or warranty claim management
• OSHA 30 Hour certification, NFPA 70E electrical safety training
• NABCEP certification
• Hands-on Salesforce experience

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• Family medical, dental, vision, and disability benefits
• 401(k) administration and $1k match per year
• Thoughtful paid time off
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
• Four-week paid sabbatical leave after four years
• Monthly health insurance premiums
• Bonuses for every employee
• Long-term stock options for every employee
• Affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We mentor and invest in our employees and prioritize them for future opportunities
• Opportunities to grow through career development and advancement

Company Overview

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