[Remote] Technical Project Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. RainFocus is an innovative software company that delivers software and business intelligence for in-person, virtual, and hybrid events. The Technical Project Manager will manage Business Systems tickets, backlogs, and roadmaps across a Salesforce-centric technology stack while translating stakeholder needs into technical requirements and driving practical AI-enabled process improvements.

Responsibilities

• Ticket Building & Backlog Management: Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth
• AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role
• Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused
• Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why
• Cross-Platform Fluency: Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions
• Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process

Skills

• Hands-on AI experience is a must for this role
• Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team)
• While coding is not required, you must be able to quickly understand how different software platforms work and connect (e.g., via APIs), and be comfortable learning new systems on the fly
• Demonstrated experience using AI tools (e.g., Claude, Gemini, Slackbot or similar) to solve real business problems
• Strong ability to translate business needs into clear, well-organized technical tickets and requirements that developers can execute against
• Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences
• An innovative thinker who doesn't wait for direction but independently seeks out ways to optimize workflows and eliminate team bottlenecks
• A self-starter who stays up to date on the rapidly changing landscape of AI capabilities, LLMs, and internal tool integrations
• Meticulous with project tracking, dependency mapping, and ensuring enterprise data compliance
• Highly enthusiastic, high-energy, and ready to act as a true strategic member of our Business Systems team
• Familiarity or direct experience with the Salesforce ecosystem and how it integrates with third-party tools
• Experience with Slackbot, Claude, Clay, Rovo and/or Gemini, including enterprise administration, workflow automation, or building Claude skills or agents for business use
• Experience writing technical tickets or requirements for software developers
• Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira or similar

Benefits

• Competitive benefits
• 401k
• Generous PTO
• Countless other team building activities

Company Overview

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