[Remote] Technical Services Delivery Manager, Customer Success

Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is hiring a Technical Services Delivery Manager to oversee technical Professional Services consultants and subcontractors delivering Cortex security engagements. The role leads service delivery and team operations, supports pre-sales scoping and business growth, and manages customer relationships, project quality, and escalations.

Responsibilities

• People & Operations Leadership: Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions
• Engagement & Quality Delivery: Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams
• Pre-Sales & Business Growth: Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages
• Customer & Escalation Management: Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines
• Partner & Subcontractor Management: Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards
• Enablement & Practice Strategy: Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams

Skills

• 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions
• In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation
• Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows
• Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite
• Undergraduate or Master's degree (Computer Engineering, MBA, or related technical field preferred)
• CISSP, PMP, CCSP, or CISM
• We will not sponsor applicants for work visas for this position

Benefits

• This role is remote.
• The offered compensation may also include restricted stock units and a bonus.

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