[Remote] Technology Operations Manager

Note: The job is a remote job and is open to candidates in USA. Digital Media Management is seeking a Technology Operations Manager to support the technology needs of its global teams. The role manages systems and equipment, provides technical support, coordinates with global IT teams, and develops technology and AI solutions.

Responsibilities

• Manage and optimize the technology operations for 3 global studios within Keywords Studios
• Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
• Collaborate with global IT teams on long-term technology processes, requirements and solutions
• Leverage AI and machine learning to build efficient processes across the business and workflows
• Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
• Acts as administrator for the group’s business systems and creative production tools
• Serve as a thought leader on technology infrastructure, expansion and AI integration
• Provide user support for Mac and PC operating systems and assess equipment needs globally
• Troubleshoot technology related issues across the group
• Act as point of contact for clients regarding content security compliance
• Coordinate and manage services between current vendors and outside contractors

Skills

• We are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI
• 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
• Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc
• Experience in leveraging AI and machine learning to build efficiency across technology workflows
• Strong communication skills and attention to detail
• Knowledgeable of Apple and PC products and machines
• Experience with content security management and compliance
• Excellent time and project management skills
• Applicants must reside in the United States and be authorized to work in the U.S

Benefits

• Remote work, limited to U.S.-based employees; not eligible for international remote work.
• Room for growth in this role and room to learn.

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