[Remote] Temp- Onboarding and Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. EXL is hiring a temporary Onboarding and Operations Coordinator to support onboarding for its Payment Integrity Quality team. The role coordinates equipment and system access readiness, communications, scheduling, reporting, and follow-up to help new employees and audit teams work efficiently.

Responsibilities

• Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training
• Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items; escalate delays or barriers to the appropriate manager or support team
• Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings needed to support new hire readiness
• Notify training partners of new hire start dates, onboarding status, access readiness, and any issues that may affect training participation or readiness
• Maintain organized trackers for onboarding tasks, access needs, equipment issues, security tickets, meeting coordination, and follow-up items to support timely completion and visibility
• Prepare, update, and distribute routine productivity reports, daily inventory reports, workload updates, volume summaries, completion status, aging items, and other basic operational metrics based on manager direction
• Partner with managers, training teams, technology support, security teams, and other internal partners to help resolve onboarding, access, and readiness issues in a timely manner
• Support process consistency by helping document common onboarding steps, recurring access issues, and opportunities to improve the new hire readiness process
• Perform other related duties and administrative tasks as assigned to support audit managers and Payment Integrity Quality operations

Skills

• High school diploma or equivalent
• Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools
• Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items at the same time
• Excellent follow-up skills and the ability to ensure open items are completed or escalated appropriately
• Clear and professional written and verbal communication skills, including the ability to send accurate, timely emails to new hires, managers, and training partners
• Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners
• Strong attention to detail and commitment to accuracy when tracking names, dates, access requests, security items, and completion status
• Comfort working with productivity, inventory, and status data to prepare accurate daily reports and manager updates
• Ability to work in a fast-paced environment, pivot quickly as priorities change, and remain calm when troubleshooting onboarding issues
• Professional, service-oriented approach with the ability to support new employees in a helpful and patient manner
• Ability to maintain confidentiality and handle employee information appropriately
• Problem-solving mindset with the ability to identify barriers, ask appropriate questions, and escalate issues when needed
• Reliable, responsive, and accountable, with a strong sense of ownership for assigned follow-up tasks
• Associate degree or bachelor's degree in business, healthcare administration, health information management, or a related field
• 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role
• Experience supporting managers, teams, or new employees in a fast-paced environment
• Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations
• Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks
• Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities
• Experience preparing productivity reports, inventory reports, status trackers, or operational summaries

Benefits

• 100% Remote (U.S.-based)
• Opportunity to learn many aspects of the healthcare Payment Integrity business
• The unique experiences gained at EXL Health set the stage for further growth and development.

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